Requistion ID : 75659

　　A smile can be transformative. Byte was founded on a commitment to improve access to orthodontic care through its affordable, easy-to-use, direct-to-consumer clear aligner solution. We celebrate every customer’s newfound confidence from their beautiful smile because our customers are at the heart of everything we do. Now a part of Dentsply Sirona with its unmatched resources and R&D capabilities, we are growing our team in the US to reach new customers and accelerate our mission of changing the world one smile at a time.

　　Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina, USA. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

　　About byte.

　　We are an ambitious team that's transforming the way people achieve a beautiful, more confident smile. No longer do you have to step inside the orthodontist office to create the smile of your dreams. With a click of a button, you are on the road to making those dreams a reality. Our doctor-directed, at-home system makes it easy, safe and affordable for everyone.

　　We also believe that a job should do more than pay the bills. It should fill you with a sense of purpose. The kind you feel when you’re a part of something BIG.

　　Interested? Let’s talk.

　　As a Customer Experience Specialist your mission will be to commit to the practice of delivering awesomeness and making people smile. You will help customers through their smile journey, so its important to know our product inside and out and be able to answer questions about clear aligners, orthodontics, and how we can help align their teeth (and of course, the reasons why in some cases, we can’t).

　　This job might be right for you if:

　　You are looking for a full-time, in office position and can commute to Lehi, UT.

　　You are comfortable offering phone support.

　　You are solutions-oriented, success-driven, approachable, and compassionate.

　　You are calm under pressure. You think on your feet and when things change, you know how to roll with the punches.

　　You are a strategic problem solver who stays focused. You operate with a high sense of urgency.

　　You communicate effectively. You are persuasive and an expert at navigating difficult conversations.

　　You are motivated, resilient and take ownership. You have a calculated approach and practice critical thinking. You never point fingers.

　　Who You Are:

　　1-2 years of customer care or customer service experience. Health care experience is a plus, but not required.

　　Understanding of ticketing systems and support channels including voice, email, chat, text and messenger required.

　　Familiarity with Five9 and Salesforce gets bonus points.

　　Exceptional communication and interpersonal skills and a dedication to putting team first.

　　The Perks:

　　Competitive hourly pay, plus bonus potential.

　　Health, Vision and FREE dental plan 

　　Generous Paid Time Off and (10) Paid Holidays a year 

　　Matching 401(k) program 

　　Employee Stock Purchase Program 

　　Paid Parental Leave 

　　Tuition Reimbursement 

　　Awesome aligner and whitening benefits for you and your family 

　　A variety of personal assistance programs to help enrich your life in and out of the office 

　　Dentsply Sirona is an Equal Opportunity employer committed to fairness, diversity and respect.

　　As such, all qualified applicants will receive consideration for employment without regard to age, national origin or any other characteristic protected by law.

　　Please note that all applications must be completed using the online form.