Business Systems Product Manager

　　Company

　　HSB

　　Location

　　Manchester, United Kingdom

　　Role: Business Systems Product Manager (Operations)

　　Location: Manchester

　　Permanent

　　Job Purpose:

　　Reporting to the Head of Operations Strategy & Oversight, this is a key role supporting the Customer Trading Hub and Claims teams ensure that our systems are running at their best, working closely with IT and the business to ensure service and relationships are maintained. We shall continue to deliver a market leading service through the team understanding business strategy, process pain points and system enhancements. Working within Customer Operations the Business Systems Product Manager will have line management responsibility for Business Systems Product Owners and testing resource. Outputs from the team should deliver strong customer outcomes to support HSB’s 2025 growth ambitions.

　　Key Responsibilities:

　　Product Roadmapping: Create and maintain a product roadmap that outlines the long-term vision for the system or product. Prioritise features and enhancements based on business value, customer feedback, and technical feasibility.

　　Requirements Gathering: Collaborate with cross-functional teams, including developers, designers, and stakeholders, to gather and define clear and detailed product requirements. This involves understanding both business and technical requirements.

　　Technical Expertise: Have a strong technical background to effectively communicate with engineering teams, make informed technical decisions, and bridge the gap between business and technology.

　　Market Research: Continuously monitor market trends, competitor products, and emerging technologies to ensure the system remains competitive and up-to-date.

　　Release Management: Coordinate product releases, including feature prioritization, development, testing, and deployment. Ensure that releases meet deadlines and quality standards.

　　Risk Management: Identify and mitigate risks associated with the product, including technical challenges, security concerns, and compliance issues.

　　Customer Feedback: Gather feedback from customers, end-users, and stakeholders to iterate on the product and make improvements. Use data-driven insights to drive decision-making.

　　Budget Management: Manage the product budget, including resource allocation, cost control, and ROI analysis. Ensure that the product remains financially viable.

　　Cross-functional Collaboration: Foster collaboration between various teams, such as engineering, marketing, sales, and customer support, to ensure a cohesive approach to product development and promotion.

　　Documentation: Create and maintain product documentation, including user guides, technical specifications, and release notes.

　　Quality Assurance: Oversee quality assurance and testing processes to ensure the product meets quality standards and is free from critical defects.

　　Compliance: Ensure that the product complies with industry regulations, standards, and security protocols.

　　Performance Monitoring: Continuously monitor the performance of the system, gather data on key performance indicators (KPIs), and use this data to make informed decisions and improvements.

　　Stakeholder Communication: Keep stakeholders informed about the product's progress, challenges, and achievements through regular updates, presentations, and reports.

　　Innovation: Encourage and drive innovation within the product and its development processes.

　　Key Skills & Experience:

　　Essential

　　Ability to deliver in a fast-paced and dynamic environment

　　Experience in effectively managing a range of tasks and priorities, simultaneously

　　Proven track record in excellent negotiation, communication and engagement at multiple levels

　　Strong ability to communicate with technical and non-technical colleagues

　　Ability to engage, challenge and influence stakeholders to achieve productive solutions

　　Ability to grow key internal relationships with Directors, Sales & Development Manager, other Managers, Team Members, Underwriters, the Claims Department, and Externally with a range of contacts and customers.

　　IT literate with Keyboard skills, MS Office suite, MS Teams

　　Have knowledge using Dev Ops or other backlog management tool

　　Qualifications & Educational Requirements:

　　Essential

　　GSCE maths and English (or equivalent)

　　Agile

　　Desirable

　　Post graduate Management Diploma or equivalent experience

　　Project Management or Change Management qualification

　　BSc or BA Honours or equivalent