The position of Business Resource Center Representative will be based out of our Indianapolis, IN location!

　　Summary

　　The Business Resource Center Representative is responsible for establishing and maintaining customer/branch relationships through the multiple platforms that are supported by the company, including the strategic accounts programs. Communicates with customers, suppliers, and internal stakeholders via phone, email, and web-based solutions throughout the entire order to remittance process. Acts as an extension and support arm of the company’s sales force to support region/business wide key initiatives and ensures customer satisfaction standards are met. Be an integral piece, early adopter, and proponent of the company’s expanding digital tools. Maintains and updates content on the digital platforms that are offered by Rexel USA.

　　What You’ll Do

　　Monitor the 800# phone queue and support the Branch rollover calls

　　Support the Webshop

　　Manage the Chat inbox

　　Manage the email inbox

　　Work with the company’s manufacturer partners on purchase orders and obtain required information to keep items up to date on the company’s digital platforms

　　Handle customer inquiries, process orders, and resolve customer issues promptly

　　Directly support the development, implementation, and achievement key performance indicators focused on continuously improving the customer engagement and branch engagement experience

　　Indirectly influence and encourage team members to drive focus on shared business resource center objectives

　　Fulfill customer quotations on opportunities that come via inbox and phone

　　Facilitate new customer leads

　　Manage international inquiry orders

　　Manage and update website content in support of digital team (Item addition, maintenance, and removal)

　　Coordinate, facilitate, and promote aged inventory sales through external digital storefronts (Amazon, E-bay, etc.)

　　Other duties as assigned

　　The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

　　What You’ll Need

　　Bachelor's Degree or Equivalent

　　4+ years of experience without a degree

　　Prior experience in the electric distribution industry a plus

　　Knowledge, Skills & Abilities

　　Detailed knowledge of the company’s website, website items, and ordering process

　　Understanding of the company’s procurement process for inbound material

　　Understanding of how item cost works in the company’s Solar Eclipse platform

　　Ability to communicate effectively with vendor partners daily

　　Knowledge of Microsoft Tools (PowerPoint, Teams, Excel, Word)

　　Problem solving skills with a strong attention to detail

　　Ability to work on or with digital platforms

　　Customer Service Focused with the ability to communicate written and verbally with customers from a wide variety of backgrounds

　　Highly organized with the ability to manage tasks, multitask, and complete tasks within allotted timeline

　　Working Conditions and Physical Demands

　　The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　Working Environment

　　Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold None

　　Exposed to bio hazardous conditions None

　　Exposed to toxic or caustic chemicals which mandate attention to safety considerations None

　　Exposed to electrical hazards; risk of electrical shock None

　　Handles or works with potentially dangerous equipment None

　　Travels to offsite locations None

　　Physical Demands

　　Sit: Must be able to remain in a stationary position Frequently – 21% to 50%

　　Walk: Must be able to move about inside/outside office or work location Occasionally – up to 20%

　　Use hands to finger, handle or feel: Operates a computer and other office machinery Frequently – 21% to 50%

　　Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelfs, pick up boxes, or position one’s self to maintain computers in the lab/under desks/in server closet None

　　Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment None

　　Talk, hear, taste, smell: Must be able to use senses to; effectively communicate with co-workers and clients and detect hazardous conditions Frequently – 21% to 50%

　　Weight and Force

　　Up to 10 pounds Occasionally – up to 20%

　　Up to 25 pounds None

　　Up to 50 pounds None

　　Up to 75 pounds None

　　“Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.”