Bridge Services Representative 6-E7 (Limited Term) Blue Water Bridge

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　　Bridge Services Representative 6-E7 (Limited Term) Blue Water Bridge

　　Salary

　　$19.43 - $26.87 Hourly

　　Location

　　Port Huron, MI

　　Job Type

　　Limited Term (position has expiration date)

　　Job Number

　　5901-24-BWB-1-LT-BSR6-E7-KC

　　Department

　　Transportation

　　Opening Date

　　01/22/2024

　　Closing Date

　　2/6/2024 11:59 PM Eastern

　　Bargaining Unit

　　MICHIGAN STATE EMPLOYEES ASSOCIATION (MSEA)

　　Description

　　Benefits

　　Questions

　　Job Description

　　POSITION IS BEING FILLED THROUGH A LIMITED-TERM APPOINTMENT; MAY LAST UP TO TWO YEARS WITH AN OPPORTUNITY TO BE EXTENDED BUT WITH NO GUARANTEE, MAY ALSO HAVE THE ABILITY TO GO PERMANENT BUT WITH NO GUARANTEE

　　Position will work part-time (intermittent) hours during the limited-term assignment.

　　This position serves as a Bridge Services Representative at an international border crossing. This position is responsible for the accurate classification of passenger and commercial vehicles, utilizing a point-of-sale terminal, collection of United States and Canadian currency, making proper change and performing simple math calculations, and balancing of the collected revenue. This position must provide exceptional customer service, perform duties in an efficient and accurate capacity, and requires the ability to problem solve and assist in the resolution of commuter concerns. Additionally, the position performs the review of revenue collected by automated processes, assists with the issuance of toll fare media, and responds to customer service inquiries via in-person, phone, and email communications. Other duties include routine maintenance, technology maintenance, and providing toll operations assistance to maintenance, emergency, and/or law enforcement personnel as well as other duties as assigned.

　　As a 24/7 operation, this position requires working various schedules which can include weekends and holidays as needed.

　　The "Salary" listed above is a range that reflects the minimum rate at the entry (6) level through the maximum rate at the experienced (E7) level. Based on education and experience, candidates will be reviewed to determine what level they are qualified for.

　　For additional information, please see the links below:

　　Bridge Services Representative 6-E7 Position Details (https://MCSC.state.mi.us/AgencyPDFs/BRISREPEA17R Position Description 1.19.2024.pdf)

　　All about MDOT

　　For information on benefits, visitwww.mi.gov/employeebenefitsorwww.mi.gov/orsstatedc.

　　The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.

　　Required Education and Experience

　　Education

　　Educational level typically acquired through completion of high school.

　　Bridge Services Representative 6

　　No specific type or amount is required.

　　Bridge Services Representative E7

　　One year of experience equivalent to a Bridge Services Representative 6.

　　Alternate Education and Experience

　　Bridge Services Representative E7

　　Completion of at least 8 semester hours (12 term) college credits in accounting, business, finance, mathematics, public administration, or statistics may be substituted for one year of experience as a Bridge Services Representative.

　　OR

　　Two years of experience in a customer service position with primary focus on processing financial transactions.

　　Additional Requirements and Information

　　Must be able to satisfy all border crossing requirements for both United States Customs and Canada Border Services Agency.

　　Possession of a valid driver's license is required.

　　Possession of a Western Hemisphere Travel Initiative (WHTI) document (e.g., Passport, Passport Card, NEXUS Card, WHTI approved State enhanced driver's license) or possession within 90 days of the date of hire into the position is required.

　　To be considered for this position you must:

　　If applicable, attach a copy of your official college transcripts and/or foreign degree evaluation with your application.Click here (https://www.michigan.gov/-/media/Project/Websites/mdcs/neogov/OfficialTranscript.pdf?rev=0c57f92e150e4856b207ef348781c406) for the State of Michigan (SOM) definition of an Official College Transcript. Applicants who possess foreign degrees must have their academic credentials evaluated or converted into U.S. educational equivalents. Civil Service accepts evaluations from organizations listed on theNational Association of Credential Evaluation Services (https://www.naces.org/members) or theAssociation of International Credential Evaluators, Inc. (https://aice-eval.org/members/)

　　View Current Job Specification (https://www.michigan.gov/documents/mdcs/BridgeServicesRepresentative_735343_7.pdf)

　　All newly hired state employees are required to submit and pass a pre-employment drug test and physical (if applicable) prior to their actual appointment. Criminal and driving records will also be checked if applicable. Any position offer will be conditional until results of the drug test, physical, criminal background, and driving records indicate eligibility for employment.

　　The department reserves the right to close this posting prior to its original end date once a sufficient number of applications have been received.

　　Your application for any position does not guarantee that you will be contacted by the Department for further consideration. Only those applicants interviewed will be notified of the results.

　　If you have questions related to this posting, please contact Katianna Shaft at [email protected].

　　State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. In 2022,Forbesranked the State of Michigan in theTop 10 of America’s Best Employers For New Grads (https://www.forbes.com/lists/best-employers-for-new-grads/?sh=5be036b2203a) and as the #1 employer for new grads in government services. More details on benefits for our new hires are below:

　　Rewarding Work:State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state’s military and veterans; rebuild our state’s infrastructure; or support other state agencies through our fiscal, IT, and HR systems.

　　Insurance Benefits:The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees’ annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available atwww.mi.gov/employeebenefits.

　　Retirement Programs:The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state’s contributions fully vest after just 4 years. More information is available athttp://www.mi.gov/orsstatedc.

　　Vacation and Sick Leave:Eligible full-time employees receive between15 and 35 personal daysand13 sick daysper year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.

　　Paid Parental Leave:Eligible employees can take12 weeks of paid leaveimmediately after a birth or adoption to allow needed time together at home with a new child.

　　Paid Holidays:Eligible employees receive 13 or 14 paid holidays each year including New Year’s Eve and Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.

　　Bonus Programs:Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.

　　Military Pay Differential:Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.

　　Tax-Advantaged Programs:In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.

　　Student Loan Forgiveness:Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans.Information (https://studentaid.gov/manage-loans/forgiveness-cancellation) to help determine if you could qualify is available from the U.S. Department of Education.

　　Tuition Reduction:Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.

　　Professional Development:To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.

　　Alternative and Remote Work Schedules:Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.

　　Great Lakes and Great Times:Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park—just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan’s affordable cost of living, you can explore all that Michigan has to offer.

　　Updated: 11/14/2022

　　01

　　Your eligibility for this position is based solely upon the information provided in your application, resume, transcripts, cover letter, and other attachments. Provide accurate dates of employment and extensive detail of your job duties in your application. Responses to the questions below must match what is on your application and are used for screening purposes. Have you read and understand the process for submission and use of your application materials?

　　Yes

　　No

　　02

　　BRISREP – Do you possess an educational level typically acquired through completion of high school?

　　Yes

　　No

　　03

　　BRISREPE - Please select your level of experience:

　　No specific type or amount of experience.

　　At least 1 year of experience equivalent to a Bridge Services Representative 6. OR Completion of at least 8 semester hours (12 term) college credits in accounting, business, finance, mathematics, public administration, or statistics may be substituted for one year of experience as a Bridge Services Representative. OR Two years of experience in a customer service position with a primary focus on processing financial transactions.

　　04

　　If applicable, did you attach a copy of your official transcripts/foreign degree evaluation? Failure to attach official transcripts may result in you being screened out of the process.

　　Yes

　　No

　　Not applicable

　　05

　　In accordance with federal law, all new employees must provide proof of eligibility to work in the United States within three business days of beginning employment. Can you, after employment, submit proof of your legal right to work in the United States?

　　Yes

　　No

　　06

　　Do you possess a valid driver's license?

　　Yes

　　No

　　07

　　Are you a current State of Michigan employee? State employees work for one of the departments that make up the government of the State of Michigan (i.e. Department of Corrections, Department of Transportation, etc.).

　　Yes

　　No

　　08

　　Are you a current Michigan Department of Transportation employee?

　　Yes

　　No

　　09

　　Do you possess a valid Western Hemisphere Travel Initiative (WHTI) document such as a passport or enhanced driver's license?

　　Yes

　　No

　　10

　　If you do not possess a valid WHTI document, are you willing and able to obtain and maintain a WHTI document within 90 days from the date of hire into the position?

　　Yes

　　No

　　I already possess a valid WHTI document

　　11

　　Are you willing and able to routinely work all shifts including evenings, weekends, and holidays?

　　Yes

　　No

　　12

　　Do you have a valid working telephone number where you can be reached for call-ins?

　　Yes

　　No

　　13

　　How many years of experience do you have performing mathematical computations? If you have this experience, please ensure it is documented in the work experience and/or skills section of your application and/or resume otherwise you may be screened out of this hiring process.

　　More than 10 years

　　5-10 years

　　3-5 years

　　1-3 years

　　Less than 1 year

　　No experience

　　14

　　Based on the above experience; how many hours per day did you spend performing mathematical computations? If you have this experience, please ensure it is documented in the work experience and/or skills section of your application and/or resume otherwise you may be screened out of this hiring process.

　　More than 8 hours

　　7 to 8 hours

　　5 to 6 hours

　　3 to 4 hours

　　1 to 2 hours

　　Less than 1 hour

　　None

　　15

　　How many years of experience do you have processing point-of-sale credit and debit card transactions? If you have this experience, please ensure it is documented in the work experience and/or skills section of your application and/or resume otherwise you may be screened out of this hiring process.

　　More than 10 years

　　5-10 years

　　3-5 years

　　1-3 years

　　Less than 1 year

　　No experience

　　16

　　Based on the above experience; how many hours per day did you spend processing point-of-sale credit and debit card transactions? If you have this experience, please ensure it is documented in the work experience and/or skills section of your application and/or resume otherwise you may be screened out of this hiring process.

　　More than 8 hours

　　7 to 8 hours

　　5 to 6 hours

　　3 to 4 hours

　　1 to 2 hours

　　Less than 1 hour

　　None

　　17

　　How many years of experience do you have providing face-to-face customer service? If you have this experience, please ensure it is documented in the work experience and/or skills section of your application and/or resume otherwise you may be screened out of this hiring process.

　　More than 10 years

　　5-10 years

　　3-5 years

　　1-3 years

　　Less than 1 year

　　No experience

　　18

　　Based on the above experience; how many hours per day did you spend providing face-to-face customer service? If you have this experience, please ensure it is documented in the work experience and/or skills section of your application and/or resume otherwise you may be screened out of this hiring process.

　　More than 8 hours

　　7 to 8 hours

　　5 to 6 hours

　　3 to 4 hours

　　1 to 2 hours

　　Less than 1 hour

　　None

　　19

　　Based on the above experience, in what capacity did you provide face-to-face customer service? If the experience you describe here is not also described in detail in the work experience and/or skills sections of your application and/or resume you may be screened out of this hiring process.

　　20

　　MDOT - Have you participated in any of the following MDOT Workforce Programs?

　　MDOT Youth Development and Mentoring Program

　　MDOT TRAC Program

　　MDOT Internship (Co-Op) Program

　　Transportation Diversity Recruitment Program (TDRP) Internship

　　MI Construction Career Days

　　National Summer Transportation Institute (NSTI)

　　Other

　　N/A

　　MDOT Capstone Internship

　　21

　　MDOT - Where did you hear about this job? (Check all that apply)

　　State of Michigan Website/NEOGOV or Governmentjobs.com

　　LinkedIn

　　College/University Career Services Office or website

　　Twitter

　　Facebook

　　Indeed

　　Career Search Engine (i.e. Monster, Careerbuilder)

　　Michigan Works! Agency

　　Career Fair

　　GovDelivery

　　Billboard

　　Employee Referral

　　Veterans Organization

　　Government Jobs

　　Diversity Jobs

　　recruitics

　　ZipRecruiter

　　Other

　　Required Question

　　Agency

　　State of Michigan

　　Department

　　Transportation

　　Address

　　425 West Ottawa Street

　　Lansing, Michigan, 48909

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