Position OverviewManages, directs, and administers the operations and business development efforts of one of our two large credit union branch offices that offers a full range of services to current and potential members.  This larger office position level of management for a staffing size of approximately 20 - 30 employees.  Positions reports directly to the EVP/VP of Membership Services.Essential Duties and Responsibilities:

　　Presents professionalism and teamwork, courteous and friendly attitude towards members, employees, and co-workers.Manages, coachers, supports, trains, and holds all Financial Services/Membership Services staff members accountable for operating and service success.Ensures FSRs are trained and available to support, educate, and assist the membership with the appropriate level of expert financial knowledge.Coordinates and works with Human Resources and Business Development/Training Specialist on both individual FSR basis and as a whole FSR/Teller staff knowledge need.Provides training and assistance to branch employees to ensure efficient and effective delivery of member services; ensuring availability for branch staff.Ensures the appropriate HCU culture of family, CU knowledge, and service to our member and our fellow staff members is maintained.Plans and assigns work to respective branch employees and direct reportsResponsible for corrective actions/discipline and directing improvement plans for direct reportsAddresses member and employee complaints to resolve issues with the appropriate level of support from HR and EVPSupports and assists Head Teller with coordinating and leading the credit union's deposit and membership services function from the front-line teller/cash services perspective.May be asked to work directly with our leadership team and representatives of associated industries (i.e. SEG's) to evaluate and promote improved and expanded services in the areaDevelops plans and schedules for the efficient use of materials, machines, technological equipment and employees resulting in outstanding service-delivery to our members and to our staffAssists with the review and analysis of production costs and processes related to all of the functions of a profitable membership services environment.  Enhancements and modifications made for improvement must be supported and implementation managed by this positionRecommends budgets to management, relative to the appropriate service tools, physical branch needs, human resource needs, and other costs of the branch operationResponsible for the ongoing and timely evaluation/feedback on the success of direct report employees.  Conducts performance evaluations, makes recommendations for promotions, awards/bonuses, reassignments, re-training, and other related personnel functionsAssists with the overall direction of the credit union with specific responsibility towards developmentEnsures that the Branch image is favorable, reflecting a sound and secure financial institution that employs prudent housekeeping procedures, safety measures, and provides a pleasant atmosphere for members, including privacy, confidentiality, and ease of useRepresents HCU at outside functions such as civic and/or community eventsMay be required to travel to other branch offices, as neededOther related duties and management level functions as might be required for the efficient and effective operation of the credit union, or as might be assigned from time to time by the credit union Senior leadership teamSupervisory ResponsibilitiesManages subordinate supervisors who supervise employees in the Teller area and will manage individual FSR Departmental staff at the office.  Is responsible for the