This position is to provide knowledgeable and friendly customer service to customers who contact our corporate office by phone, email and letter and have general praise for service, associates or our company, questions about policies, technical systems or products and/or concerns about product or overall experiences at our stores. Associates in this position must be prepared to advise on a multitude of topics that they are contacted on in an effort to resolve the contact on a first touch basis or instill confidence in the customer that their praise, inquiry or concern will be escalated to the appropriate department for a resolution. This position serves as an extension of the premier in store experience that customers have come to expect from Publix Super Markets, Inc.

　　Required Qualifications

　　High School Diploma or equivalent experience 1 year in a call center environment or 2 years in a customer service field ability to be customer-focused Strong verbal and written communication skills basic knowledge and understanding of MS Office software including Access, Excel, PowerPoint, Word, Access, and Adobe Acrobat basic knowledge of ECMS, MCMS, AIMS, JAC support tool, P.com support tool, POPS research port, ePower Center, and SharePoint Must be Bi-lingual in Spanish and English Willingness to work a flexible schedule which may include additional hours to handle peak workloads and holiday scheduling

　　Preferred Qualifications

　　Associate's Degree in Business two years' experience in a call center environment, or three to five years' experience in a customer service field, or two years office staff experience with Publix knowledge of Publix policies, culture, history, and philosophy knowledge and understanding of Microsoft Office software, ePower Center and SharePoint show enthusiasm, initiative, and pride in work and show commitment to Publix's mission.

　　Benefits Information

　　• Employee stock ownership plan that contributes Publix stock to associates each year at no cost

　　• An opportunity to purchase additional shares of our privately-held stock

　　• 401(k) retirement savings plan

　　• Group health plan (with prescription benefits)

　　• Group dental plan

　　• Group vision plan

　　• Tuition reimbursement

　　• Free hot lunches (buffet-style) at facilities with a cafeteria

　　• Paycheck direct deposit

　　• Credit union

　　• Access to over 50 discount offers including discounts on computer, vehicle and wireless purchases.

　　Potential Annual Base Pay

　　NA

　　Year End Bonus

　　To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. The bonus for this position is 8 hours of pay when a new associate joins Publix prior to July 1. There is no bonus in the first year for associates hired after July 1. In subsequent years, the bonus is equal to 8 hours' pay if associate remains employed through issue date of the bonus check.

　　Additional Information

　　Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

　　Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

　　Additional Information:

　　Variable Hours 25 -30 hours, during core business times M-F with occasional weekends