Bilingual Contact Center Representative

　　Are you a dynamic and customer-focused individual with excellent communication skills in both English and Spanish? Are you passionate about building relationships and providing exceptional service? If so, we have the perfect opportunity for you to join our team as a Bilingual Contact Center Representative at Elevate Credit Union!

　　Why Join Our Team?

　　Fantastic Work Environment: At Elevate Credit Union, we believe that a supportive workplace is crucial for success. Join a team where your ideas are valued, and your contributions make a real impact.Meaningful Connections: As a Bilingual Contact Center Representative, you'll have the unique opportunity to interact with a diverse range of members. Build strong, lasting relationships with individuals from all walks of life while helping them navigate their financial needs.Making a Difference: Be a part of a team that makes a positive impact on the lives of our members. Your role as a Bilingual Contact Center Representative will involve providing assistance, answering inquiries, and offering solutions that help our members achieve their financial goals.Continuous Learning: We are committed to your ongoing development and success. Benefit from coaching, training programs, and resources designed to enhance your skills and keep you up-to-date with industry trends.Full-time Benefits:

　　In addition to a fulfilling work environment, we offer a comprehensive benefits package for our full-time employees. Enjoy a competitive wage starting at $16.00 an hour, medical, dental, and vision insurance, 100% company-paid life and disability insurance, paid time off (PTO), 12 paid holidays, a paid day off for your birthday, 401(k) plan with 6% match, employee assistance program, supplemental insurance such as accident and cancer, and medical and childcare flex spending accounts. At Elevate Credit Union, we believe in taking care of our team, so they can focus on taking care of our members.

　　What You'll Do:

　　Handle inbound calls, online messages, and emails in both English and Spanish, assisting members with a variety of financial inquiries (which means you'll get to learn a lot about different areas of the credit union!).Provide information on products and services, resolve issues, and offer solutions to meet members' needs.Foster strong relationships with members by delivering exceptional service and demonstrating genuine care for their financial well-being.Collaborate with other team members and departments to address member concerns and inquiries.The Schedule:

　　This full-time banking position works 40 hours per week. You would need to be available for scheduling Monday - Friday between 8:45 AM and 6:00 PM (8:00 AM on occasional Tuesdays for training) and alternating Saturdays from 8:45 AM to 1:00 PM.

　　What We're Looking For:

　　Fluency in both English and Spanish is essential.Exceptional communication and interpersonal skills.Proficient math and computer skills.Customer-focused attitude with a passion for helping others.Ability to multitask, problem-solve, and handle inquiries efficiently.Previous experience in a contact center or customer service role is a plus. Previous banking experience is also a plus.How to Apply:

　　If you are excited about the prospect of joining a dynamic team, making a positive impact, and building meaningful connections with our members, we encourage you to apply!

　　We understand your time is valuable and that is why we have a quick and easy application process. If you feel that you would beright for this full-time customer service job, please fill out our mobile-friendly application. We look forward to meeting you!

　　For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our web ite.

　　https://www.applicantpro.com/j/3185652-116017