Description:

　　• Promptly answer telephone calls via Avaya workflow, mail and in-person inquiries, concerns, and complaints from patients, guarantors and third parties concerning billing matters • Resolve issues quickly, courteously, and effectively. Bring unresolved issues to the attention of the Manager • Forward request for information/issue resolution to the appropriate EPS department or individual, as required via ETM workflow • Document activity via ETM workflow; communicates chronic problems to Manager. • Greet patients and visitors to EPS • Update patient demographics as needed • Handle correspondence generated by patients, guarantors and third parties • Discuss/review accounts with patients via telephone or in-person • Prepare/establish payment plans for patients via Cedar portal

　　Skills:

　　Phone, Email, Customer service, Call center, Bilingual, spanish, healthcare

　　Top Skills Details:

　　Phone,Email,Customer service,Call center,Bilingual,spanish,healthcare

　　Additional Skills & Qualifications:

　　HS Diploma • Ability to communicate clearly with various associates, managers and patients • Courteous and professional in demeanor • Capable of meeting established departmental benchmarks and deadlines

　　Experience Level:

　　Expert Level

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.