Location

Charlotte Hotel

The Omni Charlotte Hotel envelopes you in comfort with a touch of genuine North Carolina hospitality. Centrally located in the heart of Charlotte’s financial district, the AAA four-diamond hotel is the perfect destination for convenience to area businesses or to explore countless attractions. Linked to 12 city blocks via sky bridge, the Omni Charlotte Hotel is moments away from the Blumenthal Performing Arts Center, Discovery Place, the Charlotte Convention Center, and the EpiCentre entertainment district.

Omni Charlotte’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Charlotte Hotel may be your perfect match.

Job Description

The On Call Bellperson position will provide assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations.

Responsibilities

Must work AM/PM shifts

Assist, retrieve and load luggage for guests

Utilize bell carts effectively and with caution

Use friendly and appropriate expressions when engaging guests

Be fully acquainted with the different points of interest

Ensure that the public areas, bell closet are maintained, clean and tidy

Follow-up with guest complaints to ensure that any problems are resolved

Direct guests to the Front Desk or meeting rooms

Call taxis and/or shuttle for guests as needed

Notify the Front Desk and Guest Services of VIP arrivals whenever possible

Engage in conversation with as many guests as possible

Attend all designated staff meetings and training sessions

Complete all tasks assigned by manager

Aid guests in locating other areas of the hotel (walk them to destination if possible)

Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications

Qualifications

Must be 21 years of age

Must be able to lift 50 lbs, push/pull 150 lbs

Excellent customer service skills

Must have strong communication, presentation, training and organizational skills

Maintain a professional business appearance, attitude and performance

Must be able to work a flexible schedule including weekends and holidays

Candidates must be able to speak fluent English

Omni Hotels Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels Resorts and need special assistance to apply for a posted position, please send an email to [email protected].

Job LocationsUS-NC-Charlotte

Posted Date9 hours ago(11/21/2024 11:12 AM)

Requisition ID 2024-116626

of Openings 1

Category (Portal Searching) Front Office Operations