Job Number 24007485

　　Job Category Food and Beverage & Culinary

　　Location Protea Hotel Fire & Ice! Cape Town, 64 New Church Street, Cape Town, South Africa, South Africa

　　Schedule Full-Time

　　Located Remotely? N

　　Relocation? N

　　Position Type Non-Management

　　POSITION SUMMARY

　　Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare fresh garnishes for drinks. Stock ice, glassware, and paper supplies. Transport supplies to bar set-up area. Wash soiled glassware. Remove soiled wares from bar top and tables and place in designated area. Anticipate and communicate replenishment needs. Process all payment methods. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Complete closing duties.

　　Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

　　Safety and Security

　　Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

　　Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

　　Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.

　　Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

　　Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.

　　Maintain awareness of undesirable persons on property premises.

　　Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

　　Policies and Procedures

　　Protect the privacy and security of guests and coworkers.

　　Follow company and department policies and procedures.

　　Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

　　Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

　　Maintain confidentiality of proprietary materials and information.

　　Perform other reasonable job duties as requested by Supervisors.

　　Guest Relations

　　Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

　　Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.

　　Address guests' service needs in a professional, positive, and timely manner.

　　Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

　　Thank guests with genuine appreciation and provide a fond farewell.

　　Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).

　　Assist other employees to ensure proper coverage and prompt guest service.

　　Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

　　Communication

　　Speak to guests and co-workers using clear, appropriate and professional language.Working with Others

　　Support all co-workers and treat them with dignity and respect.

　　Develop and maintain positive and productive working relationships with other employees and departments.

　　Partner with and assist others to promote an environment of teamwork and achieve common goals.

　　Quality Assurance/Quality Improvement

　　Comply with quality assurance expectations and standards.Physical Tasks

　　Read and visually verify information in a variety of formats (e.g., small print).

　　Stand, sit, or walk for an extended period of time or for an entire work shift.

　　Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.

　　Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

　　Move through narrow, confined, or elevated spaces.

　　Move over sloping, uneven, or slippery surfaces.

　　Move up and down stairs and/or service ramps.

　　Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

　　General Food and Beverage Services

　　Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)).

　　Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.

　　Assist your and other departments when needed to ensure optimum service to guests.

　　Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident.

　　Assists Management

　　Communicate with guests, other employees, or departments to ensure guest needs are met.Greeting and Seating

　　Thank every guest upon departure, invite them to return, and wish them a fond farewell.Closing

　　Secure liquors, beers, wines, coolers, cabinets, and storage areas.

　　Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.

　　Cash/Bank Handling

　　Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.

　　Follow property control audit standards and cash handling procedures (e.g., blind drops).

　　Transport bank to/from assigned workstation, following security procedures.

　　Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.

　　Process all payment methods in accordance with Accounting procedures and policies.

　　Wine/Sommelier

　　Issue, open, and serve wine/champagne bottles, ensuring guest satisfaction.Bartending

　　Follow all state and local laws for serving alcohol responsibly (e.g., last call times).

　　Prepare drink orders for guests according to specified recipes using measuring systems.

　　Maintain cleanliness and condition of bar, bar unit (CO2 lines, soda tanks, soda guns, drain, etc.), tables, and other tools, following all set-up guidelines.

　　Prepare fresh garnishes for drinks.

　　Document and communicate any incidents/accidents immediately to management and Loss Prevention during shift or event.

　　Stock ice, glassware, and paper supplies.

　　Requisition all necessary supplies, specifically bottle-for-bottle liquor restock, transporting supplies from storeroom to bar set-up area as required.

　　Remove soiled wares from bar top and tables and place in designated area.

　　Anticipate and communicate replenishment needs promptly, ensuring no shortages throughout scheduled function time, and ensuring proper authorization for additional payments as required prior to replenishing.

　　Analytical Skills

　　Learning

　　Arithmetic Computation

　　Interpersonal Skills

　　Customer Service Orientation

　　Team Work

　　Interpersonal Skills

　　Diversity Relations

　　Communications

　　Communication

　　Listening

　　English Language Proficiency

　　Personal Attributes

　　Positive Demeanor

　　Dependability

　　Integrity

　　Presentation

　　Stress Tolerance

　　Safety Orientation

　　Adaptability/Flexibility

　　Initiative

　　Organization

　　Multi-TaskingBar

　　Liquor Regulations

　　Beverage Knowledge

　　Drink Preparation

　　Physical Attributes

　　Physical Strength

　　Proper Lifting Techniques

　　Education

　　High school diploma/G.E.D. equivalent

　　Related Work Experience

　　At least 1 year of related work experience

　　Supervisory Experience

　　No supervisory experience is required

　　Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

　　Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.