Job Summary

　　Job Title: Bakery Assistant Manager

　　FLSA Status: Hourly

　　Reports To: Bakery Manager

　　Provides assistance to the Bakery Department Manager by working closely with all Bakery associates in an effort to ensure an enjoyable shopping experience is consistently delivered, all company policies and procedures are being followed, department goals and objectives are being obtained, and associates’ needs are being met. Contributes to store sales and profitability by effectively managing all aspects of Bakery department operations, to include but not limited to: labor, expenses, accurate pricing, stock levels, merchandising and guest service.

　　Creativity in the form of food is the name of the game in our Bakery; Festival’s bakery associates are here to enhance the special moments and occasions in our guest’s lives by providing a fun & fresh bakery assortment.

　　Bakery Department Leaders oversee Associates who enhance the special moments and celebrations in our guest’s lives by providing creative, fresh and inspired bakery items.

　　Job Description

　　ESSENTIAL DUTIES AND RESPONSIBILITIES

　　Performs tasks as delegated by the Bakery Department Manager and effectively leads the Bakery department in the absence of the department manager

　　Reinforces Festival culture, guest service, and performance expectations to all Bakery associates

　　Trains new Bakery associates

　　Writes and conducts performance reviews of Bakery associates

　　Documents violations of company policies/procedures by Bakery associates and conducts appropriate corrective action, up to and including termination

　　Answers questions and provides guidance to all Bakery department associates

　　Ensures all department standards are being met in the Bakery department

　　Observes sales floor and back stock conditions; takes action to correct areas of opportunity

　　Maintains appropriate inventory levels and ensures accurate pricing on products received and sold

　　Communicates and works cooperatively with Store Director, Bakery Director, other Department Managers and Bakery Associates to maintain standards and exceed guest expectations

　　Provides excellent services to all guests

　　Assists guests with finding items they are looking for

　　Takes orders for cakes and other special requests

　　Packages and prices items from the service case

　　Answers the telephone and assists guests using proper phone etiquette

　　Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received

　　Assists all department associates with daily responsibilities while leading by example

　　Contributes to overall cleanliness of the department by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed

　　Responsible for the department’s timekeeping accuracy. Communicate to HR regarding any missing time, transferred hours, and schedule issues

　　Required to maintain food safety logs

　　Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm

　　Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

　　Other duties as assigned

　　QUALIFICATIONS

　　To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　High School Education or equivalent combination of education and experience

　　Understands being in a leadership role and how to motivate a team of individuals

　　Must possess great oral and written communication skills

　　Knowledge of technology and the use of a computer

　　Thorough knowledge of the retail food business, thorough knowledge of perishable department operations, merchandising skills, and must be able to make timely and effective decisions

　　Ability to deal tactfully and effectively with guests and all personnel

　　Knowledge and understanding of all safety requirements and company safety policies

　　Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of the following equipment/procedures: Hand jack, slicers, baler, trash compactor, fryer, oven, grinders, and mixers

　　Must have WI Certified Food Manager License (Festival will pay in order to get certified if not)

　　PHYSICAL DEMANDS AND WORK ENVIRONMENT

　　The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

　　The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly (50% of time)

　　Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment

　　This position requires the associate have the ability to have full range of upper body motion in order to occasionally lift stock. Requires the ability to perform repetitive tasks for prolonged periods of time

　　Must possess functional sensory abilities in order to visually monitor the store, create attractive displays, and to operate equipment

　　The position requires the associate to lift up to 60 pounds on an occasional basis (30% of time)

　　Proper training and knowledge of power equipment which may include: slicer, mixer, oven, knives and cutters, pallet or power jack, WAV, compactor, baler, and/or other baking equipment

　　Working conditions consist of occasional exposure to extreme temperatures (20% of time)

　　WORK SCHEDULE

　　The Bakery Assistant Manager is a full-time hourly position. The work schedule will include mornings, afternoons, evenings, weekends, and holidays

　　Company Overview

　　Founded in 1946 as Skogen's IGA, Festival Foods is a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and to providing guests with exceptional service and value. The company, which began operating as Festival Foods in 1990, employs more than 8,000 full- and part-time associates and operates +40 full-service supermarkets across the state of Wisconsin.At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.

　　Location : NameHartford

　　Requisition ID 2024-41423

　　Requisition Post Information* : Posted Date 2 weeks ago (1/18/2024 7:07 PM)

　　Category (Portal Searching) Store Leadership