We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

　　Working Arrangement

　　Hybrid

　　Job Description

　　We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

　　Job Description:

　　As a member of the Global Sustainability team, our new AVP, Head of Global Community Investment will lead a high performing team responsible for developing and implementing strategies that support Manulife’s Impact Agenda and drive positive change in the world. You will have the opportunity to shape a strategic portfolio of impact partnerships and oversee giving and volunteer initiatives that rally colleagues to support their communities. By working closely with internal stakeholders, you will leverage our investments to create activations and communications to help advance our business and brand strategies, while reporting on the impact of our investments aligned to global best practices.

　　Responsibilities:

　　Oversee the company’s $20+ million annual community investment programs, managing a portfolio of strategically aligned partnerships, designed to accelerate positive social and environmental change in the communities where we operate. ​

　　Champion a globally unified employee engagement program inspiring colleagues to support community ​and helping to attract and retain talent through strategic giving and volunteering initiatives.

　　Elevate our impact measurement/reporting better demonstrate our societal impact and the business value of our initiatives.

　　​Manage a high-performing team to ensure goals are met while facilitating a culture of engagement and continuous improvement.

　　Work collaboratively with cross-functional segment leaders to inform decision-making and to integrate activations into strategies and deliverables that can enhance brand reputation and customer loyalty through activities that educate, engage, and/or reward our stakeholders.

　　Represent Manulife as a thought leader, including with media, and closely collaborate with colleagues to create and deliver effective messaging to promote Manulife’s brand, enhance its reputation, and inspire employees.

　　Proactively foster meaningful relationships with leaders and partners in the community.

　　Develop executive level presentations and reports to communicate progress, achievements and challenges, and ability to meet business objectives.

　　Ensure compliance objectives are met through centralized reviews and consistent processes to confirm investments are aligned to Impact Agenda and company values.

　　Proactively identify areas of risk and implement strategies to mitigate them, while staying up to date on relevant social issues, competitive research, industry trends and regulations.

　　What we are looking for:

　　Minimum 10 years of social impact/community investment experience developing creative and innovative strategies to accelerate positive societal change – preferably in the financial services, wealth management, or insurance industry.

　　Outstanding communicator, with strategic storytelling skills, with proven ability to engage and influence at all levels of the organization with clear, succinct communication.

　　Strategic and creative thinker with the ability to connect long-term vision to short-term objectives and initiatives - balancing short term high value wins while continuing to execute on longer term strategic initiatives.

　　Extensive experience in leading and managing high-performing teams.

　　Outstanding relationship building skills, successfully fostering a robust network, including demonstrated ability to effectively interact with people across cultures, ranges of ability, genders, ethnicities, and races.

　　Proven track record of working in a fast-paced fluid environment managing multiple tasks and projects concurrently, while maintaining high standards and attention to detail.

　　Solid understanding and appreciation of the Manulife/John Hancock Brand and willingness to be an ambassador both internally and externally.

　　Well-developed project management skills, and ability to identify and drive opportunities for continuous improvement in an efficient and effective way

　　Sound judgment, excellent comprehension, and decision-making skills, leveraging data and metric-driven models.

　　A natural curiosity and a passion to understand and learn unfamiliar areas.

　　What motivates you?

　　You obsess about customers, listen, engage and act for their benefit.

　　You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

　　You thrive in teams and enjoy getting things done together.

　　You take ownership and build solutions, focusing on what matters.

　　You do what is right, work with integrity and speak up.

　　You share your humanity, helping us build a diverse and inclusive work environment for everyone.

　　What can we offer you?

　　A competitive salary and benefits packages.

　　A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

　　A focus on growing your career path with us.

　　Flexible work policies and strong work-life balance.

　　Professional development and leadership opportunities.

　　Our commitment to you:

　　Values-first cultureWe lead with our Values every day and bring them to life together.

　　Boundless opportunityWe create opportunities to learn and grow at every stage of your career.

　　Continuous innovationWe invite you to help redefine the future of financial services.

　　Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.

　　Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.

　　About Manulife and John Hancock

　　Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

　　Manulife is an Equal Opportunity Employer

　　At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

　　It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

　　#LI-hybrid

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　　About Manulife and John Hancock

　　Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

　　Manulife is an Equal Opportunity Employer

　　At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

　　It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .

　　Salary & Benefits

　　The annual base salary for this role is listed below.

　　Primary Location

　　Toronto, Ontario

　　Salary range is expected to be between

　　$123,400.00 CAD - $229,300.00 CAD

　　If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

　　Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.