Description

　　The Sr. Product Support Specialist provides technical support for internal and external customers focused on aircraft, engine, or shop related in-service problems, production issues, service centers, repair schemes and test equipment maintenance. Research, edit, proof technical documents, drawings and specifications, and interact with end-users to bring clarity and consistency for the data. Provide technical expertise and guidance to other Operations Support Engineers. May lead or participate in special projects as assigned by the Technical Services Manager.

　　ESSENTIAL DUTIES AND RESPONSIBILITIES -

　　Supports field/shop issues and service center network by clarifying service/maintenance documentation, and by developing repairs and salvage schemes for both new production parts and in-service aircraft and engine components.

　　Investigates reports of defective, damaged or malfunctioning parts, assemblies, systems or equipment to determine the nature of the problem. Assists in developing potential solutions.

　　Provides technical expertise and support to other CHI Engineering staff. Acts as a lead on special projects, as assigned.

　　Mentors and trains junior Operations Support Engineers.

　　Edits and reviews technical documents for accuracy based on experience, knowledge and consistency with approved data.

　　Facilitates communication with and between Field Maintenance, Engineering, Fleet Management, Supply Chain, service centers and applicable suppliers regarding repair schemes, engineering-related production problems, source material and other product knowledge.

　　Research/understand/ability to read/analyze/and interpret technical documents such as Original Equipment Manufacturer (OEM), Industry/Military Specifications and Engineering specifications (e.g. Boeing BAC, BMS, BPS & GE Specs), DMWR’s, MEO’s, Military/Boeing Quality standards, Tech sheets, Travelers, 1379 forms, drawings, aircraft and engine maintenance manuals, component maintenance manuals, and illustrated parts catalogs for relevant information and data to be included into technical publications.

　　Coordinates and authors Service documents and Frozen Process Plans.

　　Interprets engineering drawings and facilitates correction of errors on drawings and documents identified during maintenance operations.

　　Conduct oneself in accordance with Company’s Core Values.

　　Other duties as assigned.

　　MINIMUM QUALIFICATIONS AND EXPERIENCE -

　　High School diploma with an FAA Airframe and Powerplant (A&P) license; an Associate degree in a technically oriented field is desirable.

　　15+ years of diversified experience in rotorcraft industry maintenance. At least 5 years on the Model 107-II, Model 234, and/or CH-47D helicopter platforms.

　　Prior Experience with Military Maintenance Manuals.

　　Prior Experience with Frozen Process Plans.

　　Research/understand/ability to read/analyze/and interpret technical documents such as Original Equipment Manufacturer (OEM), Industry/Military Specifications and Engineering specifications (e.g. Boeing BAC, BMS, BPS & GE Specs), DMWR’s, MEO’s, Military/Boeing Quality standards, Tech sheets, Travelers, 1379 forms, drawings, aircraft and engine maintenance manuals, component maintenance manuals, and illustrated parts catalogs for relevant information and data to be included into technical publications.

　　Understanding of Engineering processes (requirement evaluations and analysis).

　　Ability to simultaneously work on multiple projects with multiple priorities and deadlines in a fast-paced environment while working efficiently and providing a quality product with attention to detail.

　　Excellent verbal and written communication skills with the ability to present ideas, concepts, and proposals to a wide range of audiences at all levels, technical and non-technical, internal and external.

　　Proficient in Microsoft Office applications; ability to learn other applications.

　　Ability to work independently and in a team-oriented environment.

　　Maintain a good working relationship with all team members, stakeholders, and customers.

　　Ability to address and resolve particularly difficult or contentious situations generally requiring cross-organizational alignment.

　　Strong organizational skills with attention to detail.

　　Must meet International Traffic in Arms Regulations (ITAR) as a U.S. Person.

　　Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

　　The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)