Now hiring! Automotive Field Technical Service Representative

Lafayette, IN

We are looking for a Customer Site Service Representative (CSSR) to join our Coatings team at our Lafayette, IN customer automotive manufacturing site.

Come create chemistry with us!

BASF’s Coatings division is a global expert in the development, production and marketing of innovative and sustainable automotive OEM and refinish coatings, decorative paints as well as applied surface treatments for metal, plastic and glass substrates in a wide range of industries. This portfolio is supplemented by "Beyond Paint Solutions", which enable new applications with innovative surfaces.

In this role, your primary function will be to provide in-depth support to our Subaru Automotive customer, working onsite at the customer account during day / 1st shift operations 5 – 6 days per week, with the ability to be on-call during off hours and weekends, as the situation demands. (Shift typically starts at 7am).

In this role, you will support the efforts of BASF to assure value to the customer for product technical support, problem investigation, analysis, and resolution. You will also assure that coatings material performance meets or exceeds customer expectations and supports business objectives to remain our customer’s supplier of choice. Collect, report, and maintain daily and weekly measurements, to ensure all material is within specification and driving customer expected performance.

You will demonstrate the technical and professional expertise needed to enhance BASF’s reputation with the customer. This role controls key performance indicators within product service environments to drive problem resolution and product improvement initiatives critical to customer performance expectations

You create chemistry by...

Providing on-site expertise of products, their application and performance.

Inspecting and evaluating painted units for defects (e.g., sags, thin paint, drips, craters, orange peel, etc.) providing process recommendations for control and correction.

Interacting with production team members, maintenance personnel, and management at this customer manufacturing facility.

Managing technical support activities on your own with minimal supervision.

Creating written reports, analyzing product and process data, and supporting inventory management and supply as required by the BASF service leader for that location.

If you...

High school or GED required; advanced degree ideal. Educational and professional background in paint applications or manufacturing.

3-5 years expertise in relevant coatings, lab, or automotive manufacturing. Topcoat or automated paint application expertise a plus.

Strong attention to detail and accuracy to ensure smooth operations with daily / weekly production.

Excellent interpersonal skills.

Strong leadership ability.

Proficient computer skills and experience, including the ability to generate and maintain files in Microsoft Office. Reporting and data entry duties daily.

SAP experience is ideal.

Create your own chemistry with you@BASF

At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It’s what we call you@BASF . We are committed to providing benefits, programs, and opportunities that support our employees’ overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.

Just some of the many benefits we offer include:

Flexible work arrangements whenever possible

Highly competitive retirement savings plan with company match and investment options

Well-being programs that include comprehensive mental health support for you and your household family members

Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)

Back-up child and elder care with discount programs for families of all ages and stages

Mentoring and career development opportunities that allow you to share, learn, and thrive

Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.

Employee crisis support for when the unexpected happens

Access to our BASF wine cellar, employee discounts, and much more!

About us

As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years!

At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career.

Belong to Something Bigger. #belongatBASF

Privacy statement

BASF takes security data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact [email protected] to report fraud.

Equal employment opportunities

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

Applicants must be currently authorized to work in the United States on a full-time basis.