Are you ready to make a significant impact and advance your career in the dynamic field of auto recovery? As a Special Credits SR Specialist III, you will be crucial in mitigating risk and ensuring compliance across our ARBSO teams. This role involves updating procedures, analyzing data to negate risks, and communicating effectively across all levels within the firm. You will also contribute to change management processes, privacy awareness, and department scorecards while providing feedback and development to associates. By joining our team, you'll benefit from a supportive work environment that values your growth and offers a clear path for career advancement.

As a Special Credits SR Specialist III in Auto Recovery, you will be critical in mitigating risk by consistently applying policies and procedures. Your work will include adhering to state and legal requirements and addressing reputational risks. You will update procedures and letters, review production reports, analyze data, identify process gaps, and escalate issues as necessary. Effective communication within business lines and across all levels is essential. Additionally, you will contribute to change management, privacy awareness, and department scorecards and provide feedback, coaching, and development to associates and leadership. This role offers a unique opportunity to enhance your skills and advance your career in a supportive environment that values growth and innovation.

Job Responsibilities

Collaborate with all levels of leadership

Communicate effectively with other lines of business

Work independently with minimal oversight

Meet strict deadlines

Demonstrate strong organizational skills

Provide ad hoc training

Assist leadership as needed

Ensure department procedures are adhered to and modifications are submitted timely

Prepare and analyze various daily, weekly, and monthly reports

Track and report weekly and monthly forecasts

Monitor department and team reporting, and manage various approvals

Undertake special projects as assigned

Identify potential risks and implement immediate resolutions

Support the department manager on special assignments

Required Qualifications, Capabilities, and Skills

Extensive knowledge of collection techniques for both open and charged-off auto accounts

Self-motivated with the ability to meet deadlines

Excellent organizational and time management skills

Strong problem-solving, negotiating, and decision-making skills

Experience handling unique or specialized accounts

Proficiency in ICAF, ALS, VLS, and Recovery One systems

Excellent communication and listening skills

Ability to multi-task effectively

Identify and mitigate risk, escalating issues appropriately

Work independently on complex matters without supervisor oversight

Strong understanding and experience with control reporting and risk mitigation

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans