What you’ll do

　　The Associate Vice President, Modern Work Place, leads the End User services platforms responsible for the strategy, enterprise direction for both hardware and software within the enterprise, as well as owning overall SLA Management reporting of delivered services and building out an End User Experience within the Enterprise Infrastructure Services support groups. The AVP champions the adoption and consistent use of the related processes and tools by the product and project teams.

　　The AVP will also drive the transformation roadmap for the modern work capabilities. The AVP serves in an important operational capacity as a point of escalation for the team and as an advisor to executives. Reporting to the Vice President, Enterprise Infrastructure Services, you will be a key member of the team and help set the strategic direction for the overall End User Services while leading our multiple and support desk teams and capabilities into the future.

　　Provide people and process leadership and foster a collaborative, pragmatic, and innovative team environment.

　　Be a trusted technology advisor with a focus on achieving business outcomes, and ensure processes are user-friendly, effective, and efficient.

　　Ensure end-user services operate within expected service levels and provide regular reporting on the health and progress of all production services, identifying areas for improvement and investment.

　　Create a framework to modernize our end user services with a focus on innovation and cost management.

　　Incorporate feedback and lessons learned to drive continuous improvement of the related processes and tools.

　　Establish a cross functional AVP working group to define appropriate metrics for our vendors, that can be added to vendor performance scorecards regarding SLA’s.

　　Define, build, and introduce the next level of automated monitoring, for our services including but not limited O365, collaboration and security tooling.

　　Define metrics and proactively monitor and report monthly on SLA management of all end user production systems and support services.

　　Lead the development, implementation, and continuous delivery of a new End User services.

　　Ensure the team has the appropriate staffing levels, training, and expertise to meet the needs of the product and project teams and to achieve agreed-to service levels.

　　Foster a learning environment among the teams, creating a technical career roadmap within the end user space.

　　What you bring

　　10+ years’ experience in a technology environment with progressive leadership roles.

　　Ability to exercise effective independent judgment to deliver business results in a fast-moving, high-pressure environment with competing priorities.

　　Strong interpersonal, communication and influencing skills to build credibility and collaboration, including developing effective cross-organizational and vendor relationships.

　　Ability to inspire and coach technical teams to reach their full potential.

　　Comfortable using data to inform decision-making process and ability to translate business objectives into technical solutions.

　　Top candidates will have knowledge of retail and/or banking and/or automotive applications and related hardware platforms, ITIL operations support best practices, and cybersecurity experience.

　　Hybrid

　　We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

　　About Us

　　Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.

　　Our Commitment to Diversity, Inclusion and Belonging

　　We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

　　Accommodations

　　We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

　　We are one of Canada’s most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to excite and serve Canadian customers from coast-to-coast. We are connected to communities, big and small, from coast-to-coast, offering products and services that reflect the diverse nature of every one of them. From sports to outdoors, automobiles to homes, we know and understand life in Canada like no other retailer can.

　　We are always on the lookout for curious, creative people who are able to navigate and excel in a rapidly evolving retail environment. If you’re ready to take on new challenges – be it in digital, IT, marketing, data & analytics, merchandising, or one of the many other roles we have – there is a place for you here, so apply today.