Description

Exciting Opportunity: Front Desk - Care Coordinator Float (Orlando, FL)

Are you passionate about providing exceptional patient care and keeping healthcare operations running smoothly? We’re looking for a Front Desk - Care Coordinator Float to join our dynamic team in Orlando, FL!

This is a full-time, on-site role with hours from 8:00 AM to 5:00 PM, Monday through Friday.

What You'll Be Doing

As a key member of our clinic team, you’ll play a vital role in ensuring a seamless patient experience. Your responsibilities will include:

Welcoming patients with a friendly demeanor and managing a smooth check-in process within a 20-minute wait time.

Assisting with intake procedures, including copying and processing necessary documents.

Coordinating and processing all patient referrals for specialty services.

Accurately entering authorizations for hospital outpatient services, DME, and specialty health services in line with policy and procedures.

Managing consultant reports and routing them promptly to the appropriate physician.

Scheduling appointments and managing incoming calls efficiently.

Maintaining organized records by scanning and filing correspondence in a timely manner.

Providing administrative support to the clinic team and floating to other sites (e.g., Longwood, Orlando) as needed.

About the Team

You’ll be joining a dedicated team that includes:

1 Physician

1 APC (Advanced Practice Clinician)

2 MAs (Medical Assistants)

1 Front Desk Staff

1 Clinic Nurse

The team is collaborative, patient-focused, and committed to delivering excellent care.

Requirements

What We’re Looking For

The ideal candidate has a healthcare background and a knack for providing stellar customer service. Experience with Medicare Advantage insurance plans and processing referrals is a huge plus.

Required Skills:

1-2 years of related work experience, including data entry.

Familiarity with medical office procedures and terminology.

Strong organizational and time-management skills.

Effective communication and customer service abilities.

Proficiency in sorting and filing materials by alphabetic or numeric systems.

Preferred Skills:

2+ years of customer service experience.

Proficiency in Microsoft Office (Excel, Word, PowerPoint).

Experience with eCW (eClinicalWorks) EMR system.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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