CO Salary Range: USD 16.00 - 27.31 per hour

　　Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.SM

　　Location: 6340 Barnes Road, Colorado Springs, CO 80922

　　Primary Responsibilities:

　　Make a professional, courteous impression to external and internal customers by greeting, registering, collecting payments, arriving, scheduling appointments, and assisting with any problems included in the check in/check out process Ensure all patients and guests feel comfortable and welcome Accurately obtain and enter information in a timely manner and according to standards in appropriate systems APM - demographic and insurance information, insurance eligibility, posting of collected payments and arrival of each patient. This includes established and new patients, newborns, visitors, nursing home and hospital patients. With all new patients, assign a medical record number. When appropriate schedule walk-in patients and return follow-up appointments Allscripts - Pharmacy information, phone call back consent form, Task Bucket items, i.e., sample medications, written prescriptions, forms, etc. and indicate the patient is "nurse ready", including patients returning from lab and radiology. Scan pertinent documents into administrative file Radiology Information System (RIS) - schedule "walk in" patients and "arrives" all patients Laboratory Information System (LIS) - upload the orders to activate label printing Perform modified duties for the surgical and specialty services as needed or assigned by operations manager(s) Perform eligibility checks as required Monitor waiting area, screen and distinguish emergencies or STAT situations, notifying back office personnel and/or physician as necessary Process copayments, deductibles, payments on account through "end of day" batch reports. Prepare the deposit to send to Administration Answer questions about the organization and provide other information Receive, sort and route mail, including publications, to appropriate personnel. Accept and sign for all types of deliveries Share in the maintenance of office machines (copier, printer, fax, credit card), assist users, send faxes, and make copies when requested Accurately and appropriately document messages in a medical record Communicate messages accurately to patients, teammates, and employees of outside facilities such as medical offices and pharmacies in a positive and professional manner Perform all other job duties as directed by the supervisor or manager

　　You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

　　Required Qualifications:

　　High School Diploma / GED (or higher) 1+ years of customer service experience in a healthcare/medical setting Intermediate level of proficiency in Microsoft Office Ability to work 8:30am - 5:30pm, Monday - Friday

　　Preferred Qualifications:

　　Proven ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Knowledge of medical terminology Adaptable to a fast-paced environment and multi-task under pressure Capable of sitting for long periods of time Problem solver, detail oriented, reliable, and a self-starter Proficient written and verbal communication skills

　　Colorado Residents Only: The hourly range for Colorado residents is $16.00 to $27.31 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

　　At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

　　Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

　　UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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