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Associate Director, Operations
Associate Director, Operations-March 2024
New York
Mar 28, 2026
About Associate Director, Operations

  Company Description

  As Haleon continues transform its business to meet their ambitious growth plans, Publicis is excited to be reorganizing the constituent parts servicing the Haleon US business. We will bring together, and integrate, teams across multiple entities, including Media, Production, Creative, Commerce and Data/CRM to create Publicis LeOne, a true Power of One solution.

  The growth, transformation and integration inherent in this process will require significant oversight and change management to deliver the solution successfully.

  There will be two aspects to this role:

  1) Strategy Operations

  2) Transformation & Integration

  Job Description

  As Strategy Operations & Transformation Associate Director you will:

  Strategy Operations

  Manage an offshore strategy operations team of 4 (Supervisor, 2x Snr Planners, 1x Planner) to create, update and actualize all media plans for Haleon within Lumina

  Lead and deliver critical client-reports, such as the monthly rollup, as well as supplementary reports, including TV Investment and Underspend/Savings

  Proactively look for ways to drive further efficiencies through better processes, including automation/AI

  Transformation & Integration

  Support the Transformation Lead in driving efforts across cross-disciplinary/intra-Groupe agencies to successfully deliver the Publicis LeOne solution

  Support the Transformation Lead in creating change management programs, including scope, roadmaps, timelines and KPIs

  Define and adjust processes to meet project/business needs and proactively look for ways to improve integration and collaboration between constituent parts of Publicis LeOne

  Day-to-day, your role will include:

  Strategy Operations

  Lead, manage and inspire the off-shore strategy operations team to deliver high-quality, accurate, and timely work

  Prepare the monthly rollup to share with senior clients and internal stakeholders

  Become the Lumina SME and lead conversations with clients and internal (local and global) stakeholders

  Create, manage and implement flowchart actualization processes

  Create, manage and implement monthly TV investment reporting (goals, savings, options) and underspend/savings reports

  Transformation & Integration

  Bring together key senior stakeholders and drive integration by supporting and facilitating the creation and documentation of new/improved best-practice WoW, processes, scope, SLAs

  Proactively facilitate, track and monitor critical transformation programs, activities, roadmaps and scope

  Schedule, lead, and document outcomes/actions from cross-disciplinary/intra-Groupe sessions

  Problem-solve program and project issues as they arise, assisting teams in resolution and successfully leading integrated teams to develop risk mitigation plans

  Ensure key senior stakeholders are kept appraised of the status of key programs

  Qualifications

  Bachelor’s degree in business, marketing, or a related field

  Minimum of 4 years of experience in media operations or related roles within an advertising agency or media buying environment

  Proven leadership experience with a strong ability to motivate and manage teams

  In-depth knowledge of media buying processes and industry trends

  Excellent analytical and problem-solving skills, with a keen attention to detail

  Strong communication and interpersonal skills, with the ability to collaborate effectively across teams and with senior clients

  Proficiency in relevant software and tools related to media operations (eg: Lumina, MediaTools, etc)

  If you are a strategic thinker with a passion for optimizing operational excellence in a fast-paced media buying environment, we invite you to apply for this exciting opportunity.

  Additional Information

  All your information will be kept confidential according to EEO guidelines.

  Veterans Encouraged to Apply

  Compensation Range: $91,000 - $120,000 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. For this role, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off.

  #LI-Hybrid

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