Job Description

　　Summary: coordinates day to day operations of one or more projects and directs, mentors and supports operations managers and other members of their project teams. Ensures that services are provided in accordance with client and PPD Medical Communications' policies and procedures and contractual agreements. Primary liaison with the client and ensures project report summaries, budget, audit results, staffing decisions and other critical issues are handled appropriately. Ensure execution of results meet time, quality and cost expectations.

　　Ensures timely and effective execution on results including scope of work, contractual issues, changes in staffing levels, and budget discussions by serving as the primary point of client contact; effective troubleshooting for database issues, phone routing or other items as they effect other departments at PPD, vendors, or other departments at the client; maintaining project knowledge; coordinating and implementing new project operations, and coordinating project processes (QA, compliance, SOPs, regulatory) that will improve quality and client allegiance.

　　Runs staff responsibilities including performance management, salary administration, hiring, employee relations, employee engagement, conflict resolution, and employee development.

　　Liaises with cross functional leaders to get results.

　　Ensures quality objectives are met and develops and maintains project SOPs, develops and/or reviews corporate SOPs, and follows all company policies or procedures including SOPs, protocols, GCPs, and regulatory authority compliance.

　　Ensure maintenance of profitability through management of billable hours. Ensures client budgetary goals are met.

　　Ensures accuracy and timeliness of client invoice amounts and communicates required changes to Medical Communications finance.

　　Participates in capabilities presentations to help secure new business and alerts the Director and Business Development team to new business opportunities with existing clients. Reviews and provides operational input on proposals, contracts and/or renewals.

　　Participates in the development of processes and strategies crafted to assist in meeting the above stated goals on a division-side basis.

　　Demonstrates a valuable mentality by being proactive and taking immediate action.