This job was posted by https://joblink.delaware.gov : For moreinformation, please see: https://joblink.delaware.gov/jobs/1228943 Jobdescription

　　The Assistant Store Leader position is responsible for implementingworkflow procedures based on direction from the Store Leader. Theirduties include supervising employees during day-to-day tasks, providingcustomer support in escalated situations and managing the overallworkflow of their store. They will also be required to lead the dailyoperations of the store and retail team in the Store Leaders absence,and to otherwise assist the Store Leader as required.

　　The desired candidate will be a person who would create a positive storeculture by treating employees fairly and with respect. Additionally,they would be self-motivated, dependable, and able to work effectivelyin a fast-paced environment while maintaining 100% total customer focusand operational excellence.

　　Duties and responsibilities:

　　Ensure every customer receives outstanding service by providing afriendly environment (greeting and

　　acknowledging customers, maintaining outstanding standards, productknowledge, and all other components of

　　customer service)

　　Adhere to the execution of established Royal Farms rules, policies,procedures, and systems and reports

　　concerns to the Store Leader and when applicable, the District Leaderand Human Resources

　　Works closely with the Store Leader to train new employees on propersafety procedures and use of personal

　　protective equipment. Conduct ongoing training of any new material orsafety related procedures.

　　Assist the Store Leader with assembling an effective retail team throughrecruiting, training and development,

　　and timely performance feedback

　　Monitor and analyze business processes and results to profitably achieveRoyal Farms goals

　　Ensure the proper execution of all Royal Farms marketing programs

　　Connect with the community in which we operate to establish positiverelationships

　　Adhere to company policy for checking in external and internal vendors

　　Provide leadership to their retail team members that ensures a pleasantcustomer service experience

　　Recognize employees that adhere to the companys standards and recommendto the Store Leader employees

　　who may be suited for promotion

　　Resolution oriented in all Employee Relations (ER) activities

　　Ensure the compliance of Royal Farms policies, procedures, and systems(people, safety, assets, cash, etc.)

　　Complete other tasks as assigned