This job was posted by https://idahoworks.gov : For more information,please see: https://idahoworks.gov/jobs/2155797 About Us:

　　Boise State University is located along the banks of the Boise River anda short stroll from the state capitol. We are committed to aninnovative, transformative, and equitable educational environment thatsupports student success, and advances Idaho and the world.

　　Boise State is building an inclusive community of faculty and staffwhose unique skills, cultural contributions, work history, andperspectives create a rich and rewarding academic experience for ourstudents. Applications from individuals of all backgrounds andidentities are welcomed.

　　Learn more about Boise State and living in Idaho\'s Treasure Valley athttps://www.boisestate.edu/about/

　　Job Summary/Basic Function:

　　The Associate or Assistant Director, Client Services, leads all aspectsof the client services team, to include strategic planning, hiring,managing and developing employees, networking with on-campus andoff-campus constituencies, and balancing student-centered services withadherence to federal regulations.

　　Department Overview:

　　Boise State University Financial Aid and Scholarships Department has aresults-driven work environment where all employees treat each otherwith respect, develop themselves personally and professionally, supportteam efforts, and are accountable for their actions. Many effortsincluding leadership coaching and training are taking place to grow adepartment where you will enjoy working.

　　Level Scope:

　　Spends the majority of time (50% or more) achieving organizationalobjectives through the coordinated achievements of subordinate staff.Manages experienced professionals who exercise latitude and independencein assignments. Establishes departmental goals and objectives, functionswith autonomy. Manages the accountability and stewardship of human,financial, and often physical resources in compliance with departmentaland campus wide goals and objectives. Ensures subordinate supervisorsand professionals adhere to defined internal controls with a focus onpolicy and strategy implementation. Manages systems and procedures toprotect departmental assets and requires practical knowledge in leadingand managing the execution of processes, projects and tactics within onearea.

　　Essential Functions:

　　60% of the time:

　　Manage a team with a focus on counseling students and families inperson, via email, and via phone regarding all matters pertaining toaccessing scholarships and financial aid from all sources.Remain current on all federal regulatory requirements and programchanges relative to all forms of aid for which students arequalified.Maintains effective and comprehensive customer service amongst afast-paced and engaged department with a high volume of contact fromcampus constituents.Serve as a primary resource for information, research challenges andissues, communicate with appropriate constituents, and formulateoptions for resolution that ensure compliance with federal, state,and institutional laws, policies and regulations.Manage Professional Judgment decisions on a case-by-case basis forstudents and/or families with unusual circumstances.Supervise and manage client services staff. Manage staff priorities,assignments and workload.Educate and train new staff on scholarship and student financial aidpolicies and procedures.Serve as a liaison between multiple stakeholder groups and isresponsible for continuous communication and networking to sharefinancial aid and scholarship information.Establish positive working relationships with all members of theleadership team, campus departments, government agencies, andvendors35% of the time:

　　Inspire, encourage and contribute new ide s for continuouslyimproving client services.Write and maintain policies and procedures.Collaborative planning for implementation of new federal programsand regulations.Assist with regulation compliance review, audits, strategicplanning, implementing initiatives, and department assessmentactivities.Contribute to public relations and outreach activities, includingpresentations, new student events, and admissions initiatives.Manage staff performance by providing regular feedback andcompleting annual performance evaluations.5% Perform other duties as assigned.

　　Knowledge, Skills, Abilities:

　　Experience administering higher education financial aid services andprogramsAbility to interact appropriately with students and co-workers inhigh stress situationsEvidence of strong counseling skills to assist students who haveunique needs or exceptional circumstancesSupervisory skills and a general knowledge of personnel managementAbility to work under pressure and meet deadlinesInterest, experience, and/or ability to promote cultural compentencyand/or diversityExcellent written communications skills and attention to detailMinimum

　　Qualifications:

　　Assistant level: Bachelor\'s degree from an accredited college oruniversity o