Additional Information Assistant Manager - Outlets

　　Job Number 24009469

　　Job Category Food and Beverage & Culinary

　　Location The Westin Harbour Castle Toronto, 1 Harbour Square, Toronto, ONT, Canada

　　Schedule Full-Time

　　Located Remotely? N

　　Relocation? N

　　Position Type Management

　　JOB SUMMARY

　　Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.

　　CANDIDATE PROFILE

　　Education and Experience

　　• High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

　　OR

　　• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

　　CORE WORK ACTIVITIES

　　Assisting in Food and Beverage Operations

　　• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

　　• Provides excellent customer service to all employees.

　　• Responds quickly and proactively to employee's concerns.

　　• Uses coaching skills throughout the property.

　　• Demonstrates self confidence, energy and enthusiasm.

　　• Motivates and encourages staff to solve guest and employee related concerns.

　　Ensuring Exceptional Customer Service

　　• Provides excellent customer service.

　　• Responds quickly and proactively to guest's concerns.

　　• Understands the brand's service culture.

　　• Sets service expectations for all guests internally and externally.

　　• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.

　　• Follows up to ensure complaints have been addressed to the guest's satisfaction.

　　• Develops a relationship with all guests to build repeated clientele internally and externally.

　　Additional Responsibilities as Assigned

　　• Complies with all corporate accounting procedures.

　　• Assists GM as needed with annual Quality audit.

　　The salary range for this position is $57,000 to $75,000 annually.

　　Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

　　Notification to Applicants: The Westin Harbour Castle Toronto takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

　　At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.