We know that BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING THE BEST TEAM!How would you like to be a part of team that has been providing the American Dream of homeownership to families for more than 60 years? PulteGroup is a FORTUNE 500 company and one of America's top residential builders. We put the consumer at the center of everything we do and we stand above the competition in our commitment to quality.Our Vision is to Build Consumer Inspired Homes & Communities to Make Lives Better and we believe that success starts with having the right people.At PulteGroup, we are committed to diversity and inclusion. We value the differences of each employee and understand that being consumer inspired means that we reflect the diversity of the consumers we serve.A position with PulteGroup offers a rich, fulfilling and rewarding career across multiple geographies and brands. If you are interested in being a part of our team, let's talk about your career with PulteGroup!JOB SUMMARY:Responsible for obtaining technical expertise in new home construction to establish a solid foundation and understanding of the basic aspects of construction warranty and customer service. Assists more senior Customer Care Managers and/or direct supervisor in performing their duties and responsibilities.PRIMARY RESPONSIBILITIES:

　　Complete Division and/or Customer Care orientation, onboarding and training programs (e.g., construction knowledge, job site rules, safety, warranty, SWPPP)

　　Develop literacy in construction warranty, root cause analysis, construction and technical language, construction materials, and Pulte Construction Standards

　　Responsible for the quality inspections of the home prior to delivery to the customer

　　Assist other Customer Care Managers and/or direct supervisor in performing their duties and responsibilities, including, but not limited to:

　　Monitoring warranty repairs

　　Validating service ticket progression

　　Coordinating & conducting on-site warranty inspections

　　Entering line items and generating work orders in service system

　　Conducting follow up with homeowners and vendors relating to open service requests

　　Gain proficiency in interacting with all customer types with varying communication styles, personalities, & different levels of homeownership experience

　　Gain confidence in working through common service-related items and gain exposure to escalated issues

　　Develop independence within role through on the job training and experience

　　SCOPE:

　　Decision Impact: Division

　　Department Responsibility: Single

　　Budgetary Responsibility: No

　　Direct Reports: No

　　Indirect Reports: No

　　Physical Requirements: Position involves sitting, standing and/or movement, the ability to exert minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull and otherwise move objects. Must be able to climb ladders, scaffolding and other means to reach and observe all areas of building

　　Ability to work in various weather conditions -- heat, rain, cold, etc.

　　REQUIRED EDUCATION:

　　Minimum of High School Diploma or equivalent

　　Bachelor's Degree in Construction or Engineering preferred

　　Valid Driver's License because driving is an essential function of this position

　　REQUIRED EXPERIENCE:

　　Some Customer service experience or equivalent preferred

　　Some construction experience or equivalent preferred

　　Excellent verbal and written communications

　　Ability to read blueprints

　　General knowledge of building codes

　　Basic computer skills

　　Demonstrated commitment to customer satisfaction

　　PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.

　　We are an equal opportunity employer (http://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.

　　This Organization Participates in e-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)

　　Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.

　　California Privacy Policy (https://www.pulte.com/legal/privacy-policy)

　　Here at PulteGroup:

　　We will not send correspondence from any non-PulteGroup email (for example, we will not contact you via a gmail, yahoo or outlook email address)

　　We conduct our interviews in person or via phone or Teams/Zoom video (we would never conduct an interview via text message or Teams chat)

　　We will not issue you a check as part of your onboarding for any reason (including for supplies, home office equipment, computers, etc.)

　　We will not request money as part of your interview or onboarding process

　　If you suspect you have been contacted by a scammer and would like to verify the legitimacy of an offer, please contact [email protected].

　　PulteGroup Employee Benefits

　　At PulteGroup, we believe that our people are what makes us a great place to work and we strive to meet their health and welfare needs with a competitive suite of benefit offerings designed for their unique lifestyles.

　　Comprehensive, Flexible and Affordable Healthcare Coverage Options

　　Supplemental Healthcare Coverage Opportunities

　　PTO and Work/Life Benefits

　　Health Advocacy and Wellness

　　Retirement Plan with Company Match

　　Education and Employee Assistance Programs

　　Paid Parental Leave and Adoption Benefits

　　Mortgage Financing Discounts through Pulte Mortgage

　　Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.