At Holiday Inn® Hotels & Resorts, our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand you’re more than just a job title.

　　At Holiday Inn, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

　　Join us as an Assistant Call Centre Manager at Holiday Inn Singapore Orchard City Centre . For this vital role, we’re looking for someone who can:

　　Supervise Guest Service Agents (Call Centre)

　　Process all incoming calls from and to external and in-house guests

　　Answer guests' enquiries

　　Assist guests with international call connections and directory enquiries

　　Record wake-call request and conduct wake-up calls

　　Take messages for guests and key into OPERA

　　Take in all guests' requests, including: F&B booking, room service orders, laundry service and room-making requests

　　Forward guests' requests to relevant departments through the FCS system and monitor the status

　　Provide secretarial services for guests

　　Assist guests in using business centre equipment

　　Log all call-in requests for and from guests into the phone log sheet

　　Sort out incoming mail

　　Resolve any guest issue/feedback / complaint

　　Requirements

　　2 years of experience in guest service and skills in operating Opera PMS are desirable.

　　Required Skills:

　　Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

　　Able to read, write and communicate in English

　　Excellent communication skills and service orientation

　　Computer literate

　　What We Offer

　　In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:-

　　Duty meals

　　Birthday Leave on your birthday month

　　Medical, dental & optical benefits

　　Insurance Coverage

　　25-50% F&B Discount at restaurants within IHG Singapore Hotels

　　Special Employee Rate at all IHG Hotels worldwide

　　Room to Grow opportunities

　　What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

　　And because the Holiday Inn Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4,800 hotels in over 100 countries around the world.

　　So whoever you are, whatever you love doing, bring your passion to Holiday Inn and IHG and we’ll make sure you’ll have Room to be yourself. Find out more about joining us today by going to careers.ihg.com.

　　At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

　　Travel is a journey. We help make it a joy.

　　Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn®️ family. Let’s Go Further Together.

　　Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

　　At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.