As a Area Leader, you will play a crucial role in ensuring exceptional service delivery across a portfolio of 20 – 30+ apartment communities. You will be responsible for overseeing and directing a team of 15-30+ dedicated associates, known as Service Valets, within your assigned area/district. In this role, you will demonstrate a service culture that prioritizes the service experience. You’ll model, train and coach expectations to deliver the service standard.

　　Salary Range: $55,000

　　Bonus: target bonus is 10% of annual salary (divided and paid out quarterly)

　　Company vehicle provided

　　Schedule: The typical schedule is Sunday through Thursday from 4 PM to 12 AM, coinciding with our peak client service hours. Our client needs vary, so please connect with our recruiter/operations leader to determine your ability to accommodate the scheduling needs of the specific communities

　　Work environment: You will work from both a home office and in-field (community properties), as necessary

　　Essential duties:

　　Drive service excellence by ensuring daily and nightly completion of resident doorstep trash/recycle/compost pick-up for assigned communities

　　Create a scheduling plan in partnership with your Operations Manager based off monthly and weekly trash workload

　　Comply with, promote, and train Service Valets on collection policies and procedures

　　Drive system (iValet) compliance through consistent communication, training, and development of all Service Valets

　　Plan and manage the collection process by fully utilizing the tools provided to ensure budget targets are achieved and client requirements are met

　　Track nightly performance against key performance indicators (KPIs) and contribute to service transformation and business growth by recommending productivity improvements

　　Increase Service Valet retention through promoting a sense of associate belonging and ensuring a high level of engagement

　　Provide on-call support to Service Valets and assigned communities

　　Report safety incidents in a thorough and timely manner

　　Regularly complete community checks to ensure quality standards are maintained

　　Address associate development needs and facilitate appropriate coaching or training opportunities

　　Attend team meetings virtually, in person, or off-site when needed

　　Perform other duties as assigned

　　Qualifications:

　　High school diploma or GED equivalent

　　Proven track record in building and leading successful teams

　　Strong analytical skills with experience working with spreadsheets and data analysis

　　Proficiency in MS Word, Outlook, Excel & PowerPoint

　　Solid understanding of basic employment law, customer service principles, and leadership/management concepts

　　Demonstrates unwavering work ethic, integrity, and a strong sense of accountability

　　Ability to effectively manage stress and adapt to a changing work environment

　　Demonstrates exceptional verbal and written communication skills, fostering effective and engaging interactions with individuals

　　Proven ability to build and maintain effective teams, while holding oneself and others accountable

　　Excellent task prioritization skills, with the ability to organize and manage workload based on clients’ needs

　　Physical Requirements and Special Conditions of Employment:

　　This position requires that you can lift and/or carry up to 50lbs, walk distances including up and down stairs, bend at waist and/or knees and lift arms at/over shoulders

　　Ability to occasionally work outdoors and work/drive in changing weather conditions

　　Ability to be exposed to disagreeable odors

　　Valid driver’s license and ability to operate a company vehicle in a manner consistent with local and state rules and regulations and company policy

　　Ability to begin workday at 4:00pm and be on call during irregular hours depending on business needs

　　Our full-time associates are provided with the following comprehensive, flexible benefits:

　　Health coverage for you and your family through medical, dental, vision plans

　　Pet insurance plan options

　　Tax advantages through healthcare savings and flexible spending accounts

　　Financial protection through disability, life, accidental death & dismemberment, and business travel insurance

　　401k plan with company matching contribution

　　Paid time off program

　　Support for continued education through tuition reimbursement

　　Referral bonus program

　　Associate and family assistance program

　　Associate discount program

　　Rewards and recognition program

　　The application window is anticipated to close 60 days from the date the job is posted.

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　　Are you a current Valet Living employee? If so, click here (https://www.myworkday.com/wday/authgwy/valet/login.htmld) to apply.

　　Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

　　Valet Living is committed to the full inclusion of all qualified individuals. As part of this commitment, Valet Living will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please email [email protected]

　　Please note, this is a dedicated e-mail box designed exclusively to assist applicants with accommodation requests in relation to Valet Living's recruiting process. Inquiries about the status of applications will not receive a response from this e-mail box. We will make accommodations during the recruitment process in accordance with applicable law.

　　As the leading amenity-services provider in the multifamily industry, Valet Living offers unique career advantages, like our philosophy of “better tomorrow,” which means we invest in our associates with onboarding and training programs. Like working with the industry’s finest and a people-centric setting defined by recognition, rewards, and career pathing. And our Service Valet role includes the chance to earn, remain active, think, and enjoy me-time. Clearly, the difference is in our details.

　　Join a growing industry leader where we care about the details that make a difference in your career: Valet Living. For nearly 30 years, we’ve provided the most-used amenity services in the multifamily industry. We deliver increased asset value, reduced workload for onsite staff and improve the resident experience. With industry-leading tech and 8,000+ trusted associates, Valet Living serves 2 million+ homes nationwide. Valet Living is a portfolio company of the private equity group GI Partners.

　　http://valetliving.com

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　　Effective Date: January 1, 2020

　　https://www.valetliving.com/applicant-privacy-notice/