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Applied SmartFactory, Service Delivery and Technical Support Leader V
Applied SmartFactory, Service Delivery and Technical Support Leader V-March 2024
Tokyo
Mar 30, 2026
About Applied SmartFactory, Service Delivery and Technical Support Leader V

  Key Responsibilities

  through in-depth understanding of customer technologies and critical gaps, lead product application roadmap for future solutions

  Technically leads difficult, complex application activities and team

  Create and Leads the execution teams ß-sites, evaluation and demos at customers site, through high involvement in the SOW and commitment schedule

  Interfaces with the customer regarding technical requirements analysis and schedule

  Define/approve Product application support plans for installation

  Create & Lead new methodologies in order to optimized system performance for specific application

  Analysis, Develop and Transfer new application capabilities in the system envelope from product division to customer application support team

  Lead customer Technical review meetings

  Functional Knowledge

  Demonstrates depth and/or breadth of expertise in own specialized discipline or fieldBusiness Expertise

  Interprets internal/external business challenges and recommends best practices to improve products, processes or servicesLeadership

  May lead functional teams or projects with moderate resource requirements, risk, and/or complexityProblem Solving

  Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutionsImpact

  Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policiesInterpersonal Skills

  Communicates difficult concepts and negotiates with others to adopt a different point of viewApplied Materials Japan AGS Automation Products Group is hiring an application engineer to support customers as technical expert, product development, customer deployment, services, and support for Applied SmartFactory® and SmartFactory Rx® automation products and solutions in the areas of manufacturing execution, factory performance, equipment performance, and advanced process control. Additionally, candidate will drive continuous improvement, help improve knowledge base management, and seek opportunities to build organizational efficiencies using technology, AI, machine learning, automation, and optimization.

  Key Responsibilities

  Work with Sale, Engineers and Customers to make smooth project execution.

  Test new builds, patches, versions prior to releasing in customer’s environment

  Triage and troubleshoot issues across the CIM (e.g. MES, Equipment Automation, CMMS, process control systems, message bus)

  Work with product engineering’s QA team on continuous improvement activities

  Assist project manager by tracking issues, patches, and resolution

  Coordinate customer’s internal teams to deploy and optimize CIM solutions to achieve factory KPIs

  Coordinate with systems administration and IT teams on developing and deploying CIM solutions.

  Present technical information to customers including technical contributors and managers.

  Create and implement software training and/or demonstrations

  Project management tasks

  Perform software installations

  Knowledge base contribution/management

  Respond to customer requests for proposal (RFP)

  Develop and deliver statements of work (SOW)

  Improve operations through continuous improvement standards such as: 8D, Six Sigma, Kaizen, 5-Whys.

  Key Skills and Experience:

  Experience working in semiconductor manufacturing as process engineer, software or IT engineer, or manufacturing engineer

  Experience with factory automation applications with specific knowledge in MES, equipment automation, and application integration

  Familiar with SEMI standards

  Experience of CIM solution with fab production at least two years, for example, pre-sales of MES need to have experience of Fab MFG (manufacturing group) that can use fab operation language/word to promote MES, not IT technical language.

  Experience of project deployment, that can purpose offering scope and manage customer’s expectation and cost/risk.

  Experience working with other factory automation systems such as recipe management, process control, planning, scheduling, dispatching

  Project management skills with ability to work on multiple projects concurrently.

  Working knowledge of databases and use of SQL.

  Working proficiency using programming and scripting languages such as R, Python, C#, Java, C+Other Functional Knowledge

  Software expertise – familiarity working with enterprise automation software running on Windows, Unix, Linux platforms with Oracle database

  Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

  Other Qualifications

  Education and Experience: BS or MS degree in engineering or IT/IS related field

  Experience in factory operations

  Preferred to have knowledge of Applied Materials applications and platforms such as FACTORYworks, FAB300, PROMIS, E3, APF, CLASS MCS 5

  Excellent interpersonal, verbal, and written communication skills in English.

  Flexibility to multi-task and shift priorities to meet commitments

  Ability to manage special projects when assigned.

  Ability to systematically analyze and resolve problems.

  Ability to work independently and within a team.

  Ability to write and verbalize in technical subjects.

  Qualifications

  Education:

  Bachelor's Degree

  Skills:

  Certifications:

  Languages:

  Years of Experience:

  4 - 7 Years

  Work Experience:

  Additional Information

  Time Type:

  Full time

  Employee Type:

  Assignee / Regular

  Travel:

  Yes, 50% of the Time

  Relocation Eligible:

  Yes

  Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

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