Application Support - Service DeskJob LocationsUnited States-OH-CincinnatiCategoryIT Infrastructure & SupportJob SummaryBe a part of a supportive team of employees that focus on delivering excetional customer service. As part of the Medpace service desk, applicants will be the first point of contact for Medpace employees, outside site personnel, and study sponsors as they encounter issues in our custom applications. Each ticket or message provides real value toward fulfillig the company mission of advancing clinical research. The people supported represent a variety of roles and responsibilties allowing a unique understanding of the clinical research process. As candidates learn the supported systems, they will continue to be encouraged by their peers and management. Team membership aids in the ongoing growth and career opportunities here at Medpace. Whether the skills are used to advance along the IT career path or transition to another, the long term prospects of the position are measured in years.ResponsibilitiesProvide timely and accurate support of ClinTrak applications and other supported applications for internal and external users;Act as a liaison between end users and application development teams while maintaining the interests of end users;Develop and implement approaches for the use of ClinTrak applications and other supported systems as they apply to individual users and study teams;Provide system Trainings/Demo to Medpace users; andPerform other support related tasks to meet company objectives.QualificationsBachelor's degree and 1 year of industry-related experience;Strong organizational skills, very detail oriented, flexible, with strong communication skills;Knowledge of Microsoft Windows operating systems;Ability to work in a team environment; andExperience in Microsoft Office (Excel, Access), and other database system experience preferred.Medpace OverviewMedpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across 40+ countries.Why Medpace?People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today.The work we've done over the past 30+ years has positively impacted the lives of countless patients and families who face hundreds of diseases across all key therapeutic areas. The work we do today will improve the lives of people living with illness and disease in the future.Cincinnati PerksCincinnati Campus OverviewHybrid work-from-home options (dependent upon position and level)Competitive PTO packages, starting at 20+ daysFlexible work hoursDiscounted tuition for UC online programsCompany-sponsored employee appreciation eventsEmployee health and wellness initiativesCommunity involvement with local nonprofit organizationsCompetitive compensation and benefits packageStructured career paths with opportunities for professional growthPartnership and discount with onsite childcareDiscounts on local sports games, local fitness gyms and attractionsOfficial Sponsor of FC CincinnatiModern, ecofriendly campus with an on-site fitness center, bar, and restaurantsAwardsRecognized by Forbes as one of America's Best Mid-s