At Houston Methodist, the Application Analyst position is responsible for intermediate level support and configuration of assigned applications. The position entails assisting, training and supporting customers with the operation and administration of systems. The Application Analyst position troubleshoots issues and works with vendors on issue resolution and partners with customers to increase understanding of available tools to enhance operational efficiencies. Responsibilities for this position may include creating, documentation and assisting other IT groups and teams with issues and problems. The Application Analyst position ensures the services provided contribute to the successful accomplishment of department and organizational goals. This position possesses intermediate technical expertise to support specific healthcare applications and will cross train to become proficient in multiple applications. The Application Analyst position applies skills in line with Houston Methodist values and goals, to assure the efficient, effective and consistent delivery of high-quality IT services.

PEOPLE ESSENTIAL FUNCTIONS

Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional.

Establishes and maintains effective working relationship with clients. Shares acquired skills with team members through documentation and training.

Assists, trains and supports customers with the operation and administration of systems.

SERVICE ESSENTIAL FUNCTIONS

Debugs, programs and tests systems and applications. Proposes solutions to problems and considers timeliness, effectiveness, and practicality in addressing client needs.

Utilizes working knowledge of assigned applications to effectively complete assigned tasks. Applies workflow to and from clinical and business applications.

Effectively leads and facilitates meetings. Develops meeting objectives, agendas and action items.

Supports and installs software applications, including on call support.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

Provides high quality technical support for assigned application(s). Creates custom solutions or configuration options to solve operational or workflow issues.

Leads medium to large scale projects utilizing Houston Methodist project guidelines including budget adherence.

FINANCE ESSENTIAL FUNCTIONS

Establishes responsible deadlines and personal work plans and manages time effectively. Accurately completes and submits assigned work and status reports according to project timelines and expectations.

Prioritizes issue resolution, work requests and tasks effectively.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

Anticipates client needs and communicates to department leadership for solution development.

Resolves problems of moderate to advanced complexity using strong analytical and logic skills. Generates innovative solutions in partnership with customers, vendors cross and functional IT teams

Seeks out opportunities to cross train and become proficient in multiple applications

Participates in professional development. Completes Individual Development Plan. (IDP)

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

Bachelor's degree in Information Technology, Business Administration or related field or experience working as a licensed clinical or certified IT professional or an additional four years' experience in addition to the experience listed below in lieu of degree or licensed clinical or certified IT professional experienceWORK EXPERIENCE

Three years experience in IT or clinical or business workflow

Experience supporting clinical, ancillary or business environments

LICENSES AND CERTIFICATIONS - REQUIRED

Certification within six months of hire if appropriate to assigned application. (i. e. Epic) Epic Certification must be maintained within 6 monthsKNOWLEDGE, SKILLS, AND ABILITIES

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

Understanding of business processes and requirements as related to the assigned (clinical or business) environment

Ability to support large scale clinical and ancillary systems

Familiar with current database and operating systems as required for assigned applications

Technical skills to support multiple applications

Intermediate level competency in multiple applications or areas of clinical workflow

Demonstrated project management skills

Ability to problem solve and generate innovative solutions in conjunction with customers, vendors, and Information Technology

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

Uniform No

Scrubs No

Business professional Yes

Other (department approved) No

ON-CALL*

*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

On Call* YesTRAVEL

Travel specifications may vary by department

May require travel within the Houston Metropolitan area Yes

May require travel outside Houston Metropolitan area Yes

Company Profile:

Houston Methodist is one of the nation’s leading health systems and academic medical centers. Houston Methodist consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston area. Houston Methodist also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, Houston Methodist employs more than 27,000 employees and is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide high quality patient care.

Houston Methodist is an equal opportunity employer inclusive of women, minorities, disabled persons and veterans.

Equal Employment Opportunity

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.