Essential Functions of the Job:

　　Develop/enhance application related components and utilities using low code development platforms, Visual Basic, VB Scripting, Java scripting, XML etc.

　　Provide techno-functional support for Atlassian products (Jira, Confluence, etc), ServiceNow, Product Data/Lifecycle Management (PDM/PLM), Project and Portfolio Management (PPM) applications and more.

　　Involve in creation/maintenance of database level stored procedures, triggers, functions, packages and use/understand complex SQL statements.

　　Monitor applications/database components for errors/performance issues and take corrective actions. Report /escalate critical issues with manager and other teams.

　　Troubleshoot application related and Operating system related issues by checking error logs, event logs.

　　Work cross functionally with upstream / downstream applications, coordinate with multiple teams, follow-up and fix integration related issues.

　　Analyze performance issues, fix bugs and troubleshoot problems. Identify root cause and recommend permanent fix.

　　Learn new technologies / products in a short span of time, adapt to the new environment and provide efficient support.

　　Maintain and regularly update all application related technical, support and knowledge documentation.

　　Researching emerging technologies and possible application to the project/program.

　　Recommend products, innovations and process changes to improve the quality of service.

　　Knowledge and Skills Requirements:

　　To qualify, candidates must have:

　　2+ years of experience using Atlassian Products (Jira, Confluence, etc) as a user or preferably as an admin.

　　2+ years of experience using ServiceNow as a user or preferably as an admin.

　　2+ years of experience being a part of a development/support team, taking ownership of multiple applications/portfolios in an ADM engagement.

　　Ability to learn any new technologies / products in a short span of time, adapt to the new environment and provide efficient support.

　　2+ years of experience in developing/supporting windows/web-based applications.

　　2+ years of experience in developing applications using Microsoft technologies, JAVA, JavaScript, VBScript, XML etc., Linux/Unix

　　2+ years of experience using Oracle, SQL Server databases (Stored Procedures, Triggers, Functions, Packages, SSIS, SSRS. and other database concepts)

　　Any knowledge on Project and Portfolio Management (PPM) and CAD/PDM/PLM concepts is a plus.

　　Very good troubleshooting skills

　　Excellent communication skill

　　Ability to create and maintain user guides and other technical documents.

　　We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

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　　Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you’re unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at 978-370-3041 or contact them at [email protected] for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.