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Analyst, Store Processes
Analyst, Store Processes-March 2024
Atlanta
Mar 28, 2026
About Analyst, Store Processes

  QUESTIONNAIRE-6-38

  03

  Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

  How you’ll make an impact:

  As the Analyst Store Processes on the Retail Store Operations team, you will spearhead the creation, evaluation, and refinement of store operating procedures for our growing store fleet. This involves analyzing in-store processes, proposing enhancements, conducting tests, and collaborating with internal partners to implement updates and gather feedback. You will also contribute to store training and communication, as well as provide hands-on coaching and support to our field leaders and their store teams.

  This role reports to the Director of Store Operations and is based in our Atlanta, GA - Phipps office.

  60%: Store Processes and Procedures - Evaluate, edit, and maintain

  Analyze all in-store processes for opportunities to gain efficiency, propose changes, complete in-store tests, and communicate results to internal partners for potential updates

  Develop new store operating procedures and policies in response to initiatives, including (not limited to):

  Workforce Management Systems

  Register/POS software or hardware

  Mobile workload applications

  Omni-Channel initiatives

  Stockroom and Replenishment processes

  Analyze data surrounding new technologies and processes to provide insight and store-level perspective to business leaders

  Work closely with store and field leadership to develop and execute efficient store operating procedures, create a more meaningful store and customer experience, and gain feedback

  Partner with Store Communications, Human Resources, Asset Protection, or any other stakeholders for updates to policy and in-store procedure

  25%: Evaluate and maintain process training and communication:

  Work closely with Store Communications on creating and maintaining documentation for peak business preparedness, including best practices, checklists, and scheduling direction

  Regularly evaluate the current Omnichannel Excellence program to propose changes, working closely with inventory control and RFID partners to manage the store fleet participation in Curbside and Deliver from Store initiatives

  15%: Support store education through hands-on coaching, training presentations, and ad hoc analysis:

  Manage team email inbox, replying to process questions in a professional and supportive way

  Travel to stores and/or present to field teams as needed to lead through new or updated processes

  Provide ongoing and ad hoc analytical support to the Retail Senior Leadership team

  We’d Love to hear from you if: (Requirements section)

  Must have:

  Strong analytical skills, with advanced knowledge of Excel and/or data visualization

  Effective communication and collaboration skills

  Proven ability to coach teams and lead through change

  1-3 years of experience in retail, supply chain or a related field (retail store process and training)

  Ability to drive and work in store locations, as needed

  Preferred skills and experience:

  Bachelor’s degree in business, finance, or a related field preferred

  Exceptional prioritization and project management skills with a strong attention to detail

  Highly proficient in developing strong relationships with all levels of the business

  Ability to synthesize and communicate results clearly and effectively

  Energetic self-starter who thrives in situations with ambiguity

  Experience in diagnosing, isolating and resolving complex issues

  Creative and customer-focused; ability to develop practical yet innovative solutions

  Ability to lead courageously - not afraid to speak frankly, offer new ideas, take calculated risks, and support positive change

  Our Team Members:

  Lead Courageously: Have a strong sense of personal values that align with our Company values

  Collaborates Broadly: Build cooperation, trust, and thrive in a consensus driven environment

  Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients

  Drive Growth: Set aggressive goals and implement plans precisely

  Cultivates Innovation: Respectfully challenge the "we’ve always done it this way" mentality and explore new ways to achieve desired outcomes

  Make a career at Carter’s:

  Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

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