PURPOSE OF POSITION / MAIN MISSION : The IT Analyst is responsible for the successful delivery and day to day support of all IT aspects at Newell Brand’s facilities in Newville. Responsibilities include installation, and maintenance of IT hardware systems to meet the changing needs of the business. Duties will include the implementation, maintenance and support of some of the following types of technologies in support of operations: network infrastructure, desktop computing equipment and software, telecommunications equipment, wireless computing and scanning technologies and device provisioning. This individual will serve as a liaison between the business and the extended Newell Brands IT team regarding his/her area of responsibility and will be expected to maintain solid working relationships with both. This role will work within a ‘matrix’ organization identifying and leveraging other resources to accomplish tasks (e.g., client services, network services, etc.). This individual will assist in maintaining service level agreements with the end user community for the sites he/she supports.

　　MAJOR RESPONSIBILITIES & MAIN ACTIVITIES:

　　· Ensure prompt delivery of day to day end-user support for on premise and remote (travelling) staff.

　　· Oversee the installation/Configuration/Management/Maintenance of the local Client infrastructure: desktops, laptops according to the Newell standards.

　　· Co-ordination with the Compute, Network Services, Service Desk, Field Services and Security in all regions globally to ensure that standards and service levels are applied correctly.

　　· Ensure local Telephone infrastructure support in collaboration with the Network Services team.

　　· Ensure local Area Network infrastructure support in collaboration with the Network Services team.

　　· Work closely with the Regional Procurement, Service Desk, Continuous Service Improvement Managers to ensure that Service Delivery is administered and delivered in accordance with Newell standards and policies.

　　· Ensure that the Service Desk ticketing tool (Service Now) is used for ALL incidents and ALL requests.

　　· Shows commitment to meeting the requirements of customers.

　　· Displays flexibility and effective responsiveness in performing role.

　　· Maximize IT service availability by providing timely and effective support for the local infrastructure by providing onsite resource, acting on behalf of the center-led Infrastructure and Application teams.

　　· Acceptance of change as a continuing condition of assignment.

　　PROFILE:

　　1-3 years’ experience of working in service delivery within a large organization with multiple geographies and business units· Managing projects to deadlines

　　Experience of handling complex situations and escalations· Client systems: Windows, Apple, Linux and mobile devices

　　· Server systems: Windows Operating system, Apple

　　· Active Directory management

　　· Wireless Network protocols

　　· Office 365 experience

　　· File and Print management (file sharing, file permissions, setup printers, …)

　　· Applications: Outlook (all versions), VPN, Office package, SAP client, SharePoint

　　· Strong communication skills

　　Preferred

　　· Experience in manufacturing and distribution center environments using

　　o SAP ERP platform.

　　o SOTI RF Management

　　Knowledge of ITIL frame works for Service Delivery and service support processes._Newell Brands (NASDAQ: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Rubbermaid, Sharpie, Graco, Coleman, Rubbermaid Commercial Products, Yankee Candle, Paper Mate, FoodSaver, Dymo, EXPO, Elmer’s, Oster, NUK, Spontex and Campingaz. We are focused on delighting consumers by lighting up everyday moments. Newell Brands and its subsidiaries are Equal Opportunity Employers and comply with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.