Job Profile : AMI Operations Specialist Sr

　　Summary: 

　　This position is responsible for the monitoring, management, and analysis of the advanced metering infrastructure (AMI) systems and assets. This includes leveraging the AMI headend system and other applications to monitor and track AMI communications network performance, AMI meter read rate, AMI device alerts and alarms, and other KPIs. Additionally, this role will be responsible for handling handoffs with parallel NIPSCO and vendor teams responsible for implementing these systems, deploying devices, and managing downstream business processes. 

　　Principle Duties and Responsibilities 

　　Manage assessment, testing, and execution of firmware upgrades for AMI meters, communications network devices, and other AMI hardware. 

　　Manage assessment, testing, and execution of meter reconfiguration as new meter programs are identified and made available. 

　　Manage the AMI system to monitor daily meter read delivery and network performance and ensure that daily system batch jobs are run successfully. 

　　Manage and report on analysis of AMI alerts and alarms and track resolution of any issues to support timely repairs of the AMI system, network, and associated equipment. 

　　Manage collaboration between field operations teams (meters and communications network devices) for repair of AMI devices. 

　　Manage the day-to-day AMI system reporting and activities. 

　　Manage analysis of AMI orphans and no-read reports, trouble tickets, high/low validation reports, and make remediation recommendations. 

　　Manage analysis and reporting on AMI GIS data. Facilitate troubleshooting as necessary. 

　　Act as a subject matter expert for all AMI components (headend software capabilities, firmware, equipment, communications, collectors, repeaters, modems, and ancillary devices used for operations of the AMI Network). 

　　Oversee and facilitate coordination with field operations teams to track, coordinate, and report on the status and trends of issues and returns to the manufacturer for repair or replacement (RMA). 

　　Manage analysis of key performance indicators (KPIs) to ensure service level agreement (SLA) compliance and overall system performance. 

　　Oversee and facilitate coordination with Billing and Meter-to-Cash teams to monitor meter read rates, identify any AMI meter or communications issues impacting meter reading or billing, and facilitate resolution. 

　　Oversee and facilitate coordination with outage management and dispatch personnel to leverage AMI alerts and alarms for improved outage response. 

　　Oversee coordination with Customer Service personnel to facilitate activities such as on-demand reads and meter pings. 

　　This position is generally performed in a back-office environment where tasks such as reading, computer use, and phone and personnel interaction are required. FR clothing will be required when making site visits to active work areas. Walking, driving, sitting, and minor lifting are required. This position may require business related travel that can include out of town destinations for several days at a time. 

　　Required Qualifications for Position

　　Bachelors Degree in Engineering Technology, Information Systems, Computer Science, etc. or equivalent work experience 

　　At least seven (7) years of utility experience in a utility operation, customer operations, IT, or another similar function 

　　All Minimum Qualifications for an Engineer III / Specialist III, as well as: 

　　Proficient in Microsoft Office Suite – Excel, Word, PowerPoint, Outlook, and Teams 

　　Proficient in analyzing complex problems  

　　Proficient in working in diverse team environments 

　　Increased ability to demonstrate leadership and command respect based on technical expertise and communication style 

　　Preferred Additional Qualifications for Position

　　Proficient in utility meter-to-cash, customer operations, and meter operations processes 

　　Proficient knowledge of units of measurement of energy 

　　Proficient with the Sensus FlexNet AMI point-to-multipoint network solution and components, or other major AMI communications network solutions 

　　Proficient with Sensus RNI Headend System solution, application modules, and functionality, or other major AMI headend applications 

　　Proficient understanding of microwave, fiber optic, and cellular backhaul communications 

　　Proficient with leveraging Microsoft Excel, SQL, Power BI, Tableau, or other business intelligence tools for data analysis and visualization 

　　Proficient knowledge of customer information systems (CIS) 

　　 Disclaimer 

　　The preceding description is not designed to be a complete list of all duties and responsibilities required of the position. 

　　Inclusion & Diversity

　　Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

　　Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.

　　Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

　　Equal Employment Opportunity

　　NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.

　　By applying, you may be considered for other job opportunities.

　　Safety Statement

　　Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.

　　Salary Range:

　　$91,000.00 - $136,600.00

　　Posting Start Date:

　　2024-01-18

　　Posting End Date (if applicable):

　　2024-02-01

　　Please note that the job posting will close on the day before the posting end date.

　　At NiSource, you'll be part of the team serving nearly four million customers throughout the Midwest and Mid-Atlantic, who count on us to energize their homes and businesses. Whether speaking with customers by phone, analyzing financial data or installing new gas lines in a neighborhood, you’ll meet exciting challenges each day and make the most of your skills and talents. And you’ll be part of a company that was named by Forbes magazine as one of America’s Best Large Employers.

　　We're looking for talent from all backgrounds. We invite candidates of all abilities to come as they are and do what they love. Through our years of successful growth, we’ve stayed true to our roots by making a difference in the lives of millions of our customers. If you’re interested in joining an inclusive, innovative company that fosters opportunity for growth, NiSource might be the place for you.