Pay Grade: H

　　Under general supervision, provides personal support services and crisis intervention to clients. May serve as case managers and evaluate, investigate and resolve complaints. Acts as a liaison between client and service providers.

　　**********Roles and Responsibilities:**********

　　Performs initial investigations of protective service reports for cases meeting Adult Protective Services (APS) criteria and determines appropriateness of intervention within a standard of promptness.Evaluates the level of risk to clients and takes appropriate action to ensure safety.Provides follow-up, consultations and other applicable resources to stabilize situation to prevent further recurrence of Abuse/Neglect/Exploitation.Initiates the legal process for guardianship as a last resort for the protection of incapacitated adults.Maintains required documentation and completes reports within standards of promptness.Maintains knowledge of current policies, laws, trends and developments in the field by attending training sessions and meetings.Performs other professional responsibilities as assigned.**********Core Competencies:**********

　　Provides information to and honors all of the States commitments to internal and external customers by providing helpful, courteous, accessible, responsive, and knowledgeable service.Cooperates with others to accomplish common goals and works as a team player to achieve shared goals. Treats others with dignity and respect, maintains a friendly demeanor and values the contributions of others.Delivers consistently required business results and meets achievable yet aggressive goals. Complies with quality standards and meets deadlines. Maintains focus on agency and State goals.Displays honesty, accountability, and a strong commitment to his or her public duty and presents oneself as a credible representative of the agency and State to maintain the public trust.Demonstrates ability to make sound judgments and develops effective, viable solutions to drive the effectiveness of the Department and State.Has excellent oral, written, presentation, and interpersonal communication skills.