Credit Suisse Group AG has been acquired by UBS Group AG. Credit Suisse continues its business activities as a subsidiary company of UBS Group AG, including selective hiring for experienced professionals. UBS is the world’s largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management, and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors. From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it’s our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact? UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Join us, as The Advanced Channel Escalations Specialist and be responsible for supporting our employees. Your main responsibilities will include accepting and resolving diverse IT problems or send the customer's enquiry to the right support organization. You will be responsible for troubleshooting to the best of your knowledge and if 2nd level troubleshooting is replenished, engage other support teams for help. Your Future Colleagues We are the team of support specialists providing our clients with high level and efficient services. We utilize all possible contact channels (IM, phone, email) to seek incident resolutions.The team covers incident queue in shift patterns between 7:00-18:00. We are adepartment which values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global cultural values. We are looking for: * Bachelor’s degree or equivalent work experience. * Proven extensive experience of supporting an end user environment with detailed knowledge of Microsoft Office, Internet Explorer, Lync/Skype, Windows 10, Active Di-rectory and group management. * Knowledge and understanding of desktop virtualization systems and tools (Citrix, VMWare) * Understanding of Automated Software Deployment for Enterprises (Distributing, in-stalling, updating and uninstalling software). * Outstanding written and verbal communication skills in English and Polish. One of the fol-lowing additional languages is an asset: German, French, and Italian. * Well organized, results-oriented and flexible in approach to work. Ability to work under pressure and demonstrate creativity, conflict management skills. * Demonstrate a high level of customer focus and empathy. Beneficial skills: * Ability to use and troubleshoot Zoom and MS Teams. * ITIL v3 Foundation (or later). * Any IT (technical) certificates (Microsoft, VMWare). * Knowledge of scripting tools and automation * Understands the value of diversity in the workplace and is dedicated to fostering an inclusive culture in all aspects of working life so that people from all backgrounds receive equal treatment, realize their full potential and can bring their full, authentic selves to work. Your benefits * Private medical care * Life insurance for employees and additional insurance options available for family members * Pension plan * Charity days * Training and development * Internal Mobility Other optional * Language training course * Mentoring * Family – nursery and kindergarten funding, gift vouchers for Christmas * Parking allowance * Health promotion: Multisport card, sporting events and groups within Credit Suisse (skiing trips, football team, running team, tennis training course etc.) * Employee discounts on various products and services (event tickets, consumer products, etc.) * Relocation package * Employee Referral Program * Flexible work schedule and working from home (home office) Job: Information Technology* *Title: *Advanced Channel Escalations #231677 Location: Poland-Wroclaw-Wroclaw Requisition ID: 231677