The Position:

　　A vacancy has arisen within the Billing Credit Control Team which sits in the Operational Finance Team and supports the GBH & GIH business.

　　The successful applicant will be responsible for liaising with Clients regarding all areas of Billing queries including credit control, policy changes, cancellations and reinstatements. They will also be required to provide accurate and timely maintenance of client information and provide invoices to clients in accordance with the agreed frequency. Rec Item review for GBH ensuring remedial work carried out where necessary.

　　Main Duties / Responsibilities

　　• Responsible for the collection of overdue premium payment outstanding in accordance with business credit terms.

　　• Support investigation of all items identified as being outstanding (AR Report and o/s bank rec items) and help improve the overall report and rec status

　　• Liaise with clients to collect premiums due and maintain excellent relationships during professional outreach. (out bound calls/emails/letter)

　　• Record and maintain accurate and detailed records on all collection actions per premium due.

　　• Monitor outstanding premiums daily, reporting to the Credit Control Team Lead any potential areas for concern.

　　• Liaise with other teams where issues impact the clients ability / willingness to pay outstanding premium and where possible facilitate discussions to bring these cases to a satisfactory conclusion.

　　• Develop an understanding of the operational processes and how these impact upon the business units and bank recs.

　　• Highlight ideas for continuous process improvement through recommendations where trends or opportunities observed.

　　• Other adhoc duties as required

　　Skills and Experience

　　• Strong client focus with proven problem-solving abilities

　　• Proactive approach to proposing and implementing process improvements

　　• Strong interpersonal skills with excellent written and verbal communication skills

　　• Ability to organise, prioritise and manage workflow to meet individual and team productivity targets

　　• Good analytical skills

　　• Attention to detail, with high level of accuracy

　　• A self starter with the ability to work under own initiative

　　• 2 years record-keeping / accounting experience or 2 years in medical customer service/claims environment

　　About Cigna Healthcare

　　Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

　　Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

　　If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.