Canteen One

　　Position Title: ACCOUNT SPECIALIST - CHARLOTTE/MINNEAPOLIS

　　Pay Grade: 11

　　Salary: $53,000 - $58,000

　　Let’s talk about Canteen One! We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We help our clients take the best breaks possible by providing unique and customized office coffee, vending, market, and pantry programs from coast-to-coast.

　　Job Summary

　　An amazing opportunity to join Canteen One’s Client team working with Fortune 500 clients on a national basis! Our Account Coordinators support our Client Managers with program projects, client initiatives, and escalated service calls, while juggling multiple accounts and priorities. And talk about growth opportunities - solid career path!

　　Essential Duties & Responsibilities

　　First level escalation for unresolved client issues

　　Resolve issues, such as installation delays, service problems, pricing or rate issues

　　Resolve disputes between client locations and vendors

　　Manage projects, such as new store openings and new client rollouts

　　Communicate the client’s expectations to operations and customer service

　　Determine internal resource requirements of projects based upon project needs

　　Establish and communicate a usable schedule

　　Provide project status summary reports and updates to Client Managers and other team members

　　Support activities for Client Manager’s clients, such as: Service issues, product ordering, adding catalog items, ongoing client requests and questions, etc.

　　Manage assigned lower-volume clients and build client relationships

　　Run reports to verify information and proper system setup

　　Validate catalog maintenance and service levels

　　Qualifications

　　High school diploma required; post-secondary education is strongly preferred, and a Bachelors’ degree preferred

　　With a Bachelor’s degree, six months of equivalent advanced customer service experience is required - one year is strongly preferred; with a high school diploma, three years of equivalent advanced customer service experienced is required

　　Excellent interpersonal communications skills required with proven ability to develop and maintain positive internal and external work relationships

　　Timeliness and accuracy with the ability to prioritize and organize business requirements and workload

　　Proficient with Microsoft Word and Outlook

　　Intermediate Microsoft Excel experience required - not just data entry - i.e. calculations, VLookup

　　Experience in an ERP program (i.e. JDE, SAP, Oracle, PeopleSoft) and report writer program strongly preferred

　　Apply to Canteen One today!

　　Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

　　Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

　　Associates at Canteen One are offered many fantastic benefits.

　　Medical

　　Dental

　　Vision

　　Life Insurance/ AD

　　Disability Insurance

　　Retirement Plan

　　Paid Time Off

　　Holiday Time Off (varies by site/state)

　　Associate Shopping Program

　　Health and Wellness Programs

　　Discount Marketplace

　　Identity Theft Protection

　　Pet Insurance

　　Commuter Benefits

　　Employee Assistance Program

　　Flexible Spending Accounts (FSAs)

　　Req ID: 1264843