At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life's best work.SM

　　This position is full - time. Employees are required to work our normal business hours of 8:00 AM - 5:00 PM MST including the flexibility to work occasional overtime during peak season based on business need.

　　We offer weeks of on-the-job training. The hours of the training will be aligned with your schedule.

　　Primary Responsibilities:

　　The Service Account Manager is responsible for first-level response and resolution or triage of escalated issues with external and internal customers This role will enhance the overall delivery of benefits and services by providing on - site dedicated support and guidance to a large or complex client which includes meetings, reports, inventory, emails, phone calls, in person conversations This position will work directly for a client site in either their offices, the assigned City or State as required by contract Serve as liaison between internal customers and external customers to facilitate member level issue resolution and respond to inquiries Establish and maintain effective relationship with assigned client Investigate and manage escalated member level issues through root cause analysis and communicate outcome (in person, telephonically or via written communication) to internal partners or external clients Serve as liaison between internal customers and external customers to facilitate member level issue resolution and respond to inquiries Track, trend, and proactively review accounts for service opportunities Drive process improvement based on trend analysis Identify and report system problems in relation to benefit installation and interpretation Complete ad hoc report requests and analysis and submit to customer research team as needed Document and track all issues and activities accurately within the issue tracking database

　　You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

　　Required Qualifications:

　　High School Diploma / GED or equivalent experience Must be 18 years or older 2+ years of account management experience 2+ years of healthcare industry experience Experience with utilizing Microsoft Word (creating, editing, and saving documents), Microsoft Excel (creating, editing, and saving spreadsheets), Microsoft Outlook (creating rules and using calendar), and creating presentations and presenting in front of groups Active license in resident state for Accident & Health OR the ability obtain it within 90 days of employment Ability to travel up to 25% of the time Ability to work full - time. Employees are required to work our normal business hours of 8:00 AM - 5:00 PM MST including the flexibility to work occasional overtime during peak season based on business need.

　　Preferred Qualifications:

　　2+ years of business project management experience Medicare insurance experience Experience with working at a client site

　　At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

　　Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

　　UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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