This job was posted by https://www.azjobconnection.gov : For moreinformation, please see: https://www.azjobconnection.gov/jobs/6308180 AtVertiv, we design, manufacture, and service the mission-criticalinfrastructure technologies for vital applications in data centers,communication networks and commercial and industrial environments. Weare the trusted Service Provider for 70%+ of Fortune 500 companies,including industry-leading data centers and providers of colocation andcloud service.

　　Why Vertiv is the best company for Field Service professionals:

　　Vertiv is an industry leader in Technology and Services with abest-in-class Customer Service and Safety culture

　　Company leaders have many years of hands-on Field Service experience inthis industry and many others

　　Tremendous focus is placed on employee technical and leadershipdevelopment

　　Technical Training takes place in our state of the art Training Academyor Regional Training Center with a strong focus on immersive, hands-onlearning

　　Competitive benefits include: Company vehicle, smartphone, laptop,personal protective equipment (PPE), other tools-of-the-trade, 401k,Profit Sharing, & Generous PTO/Vacation Plan, Medical, Vision & Dental &more

　　Abundant technical resources including 24/7 Technical/Factory Supportand technical online libraries of product documentation, workinstructions, and self-help troubleshooting guides

　　Company-wide commitment to promoting a strong work/life balance

　　An employer-of-choice for Veterans with technical backgrounds

　　The Customer Engineer (CE) is responsible for installation,commissioning, scheduled and emergency service on Small to Large UPS,Power Distribution Units and other Power Products, & Battery systemproducts (2-120KVA) serviced by Vertiv, commensurate with appropriateclassroom and on-the-job training. The Customer Engineer is required toestablish, promote and maintain excellent rapport and collaboration withall customers, co-workers, sales representatives and others asappropriate.

　　RESPONSIBILITIES:

　　ROLE

　　Perform service tasks as assigned and as per company policies andprocedures

　　Capable of working under direct supervision or independently based upontraining completion

　　Render on-site and phone assistance to customers

　　Communicate with Technical Support on technical or procedural issues

　　Implement Field Change Notices per published guidelines

　　Keep current on Safety Bulletins, Safety Field Change Notices, FieldChange Notices, and Service Tips

　　SAFETY

　　Operate in a safe manner in accordance with published safety guidelines

　　Maintain and operate company vehicle in accordance with local laws andcompany policy

　　Must wear appropriate PPE as per company guidelines and accordance withjob duties

　　Adhere to work hours policy guidelines - \"14 hours rule\"

　　Complete required Vertiv safety training assignments on time.

　　Adhere to on-site Customer safety requirements when applicable.

　　Report all work-related accidents or injuries within 24 hours to theappropriate personnel.

　　ADMINISTRATION

　　Complete accurate and timely administrative tasks (i.e. Timecards,expense report, mileage reports, Service Request task closure, servicereports) per company guidelines

　　Maintain individual inventory and perform cycle counts in accordancewith company policy

　　Maintain company property (company vehicle, credit cards, PPE, testequipment, laptop, etc.) per company policies

　　CUSTOMER SATISFACTION

　　Provide proper and adequate communication to internal and externalcustomers

　　Provide estimated time of arrival to the customer where applicable

　　Complete scheduled maintenance documentation properly and provide to thecustomer and local office upon completion of each assignment

　　Strive to provide all customers a \"first time fix\" for their equipment

　　Maintain customer satisfaction rates per company guidelines

　　Attend Customer Meetings as required

　　PERFORMANCE

　　Maximize productivity by combining service opportunities

　　Complete all technical and administrative work in an efficient andtimely manner

　　Capable of making technical and commercial decisions under pressure

　　Properly evaluate site and equipment for appropriate billing status

　　Maintain productive utilization rate per company guidelines

　　Perform inventory cycle counts per company guidelines

　　Adhere to company dress code and safety regulations

　　Meet or exceed on-site response time requirements for each customer

　　Understand and comply with company startup/escalation processes andprocedures

　　Maintain proper and adequate level of internal communications

　　QUALIFICATIONS

　　Experience (one or more of the following)

　　ASEET or AMEET, or progress towards, is preferred

　　4+ years military experience in a related technical field

　　2+ years of relevant industry experienc