2nd Line Data Centre Engineer

　　Job Req ID: 28048

　　Posting Date: 10 Jan 2024

　　Function: Business Services & Operations

　　Location:

　　Hadrian TSC 2 Melbourne Street, Newcastle Upon Tyne, United Kingdom

　　Salary: Competitive + Excellent Benefits

　　Why this job matters

　　Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities. You will be our 2nd Line IT Data Centre professional, who will be responsible for the management of two North East based Data Centre’s, responsibilities associated with this role include onsite Warm Hands support to various operational support teams within BT and Openreach. In addition you will also be required to provide consultancy to for both internal and external customers, design assurance, including training & knowledge sharing with upstream support teams.

　　This 2nd Line IT Data Centre professional will also be responsible for maintaining appropriate skills relative to a Data Centre’s Environment and the customers they serve. This role requires an innovative, engaging, driven individual who has a proven record of achievement and experience in collaborating across teams of highly skilled technical experts.

　　The successful candidate must be willing to participate in an on call rota at a ratio of 1 week in 4 and to be willing to conduct out of normal office hours planned work.

　　What you’ll be doing

　　Planning of complex change with first time delivery to ensure sustained service across wide ranges of products and solutions

　　Implementing solutions in a timely manner to ensure service level agreements are met

　　Driving own development plan to maintain skill set and knowledge of BT products and solutions

　　Participating and contributing to continuous improvement and coaching within the team

　　Available when required to work out of hours either on an overtime or on call basis

　　Essential Skills

　　Troubleshooting

　　Data Center Infrastructure

　　IT Infrastructure

　　Incident Management

　　Decision Making

　　What we would like to see on your CV

　　Good understanding of Data Centre Rack design regarding equipment power supplies and cooling efficiency

　　Good knowledge of Structured Wiring Systems i.e. Category 5/6 cabling and Fibre Optic distribution systems including the maintenance of accurate patching records

　　Good understanding of Data Centre power distribution and Air Handling/Cooling systems

　　Good understanding of Data Centre monitoring systems for Cooling, Electrical and CCTV systems etc.

　　The successful candidate must be willing to undergo or already hold Government Security Clearance to SC level, which requires residence in the UK for a minimum of 5 years

　　Benefits

　　At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

　　Benefits of working for BT include:

　　• Competitive salary

　　• 10% on target bonus

　　• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%

　　• 25 days annual leave (not including bank holidays), increasing with service

　　• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan

　　• World-class training and development opportunities

　　• Option to join BT Shares Saving schemes.

　　• Discounted broadband, mobile and TV packages

　　• Access to 100’s of retail discounts including the BT shop

　　With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

　　We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

　　We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

　　As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

　　A FEW POINTS TO NOTE:

　　Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

　　DON'T MEET EVERY SINGLE REQUIREMENT?

　　Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.