Career Opportunities: 1st Line UK IT Support Analyst (25724)

　　Requisition ID 25724 - Posted - ASSA ABLOY Ltd - UK and Ireland - GBR: Enlgand (Willenhall) - IT, Telecom & Internet - Posting Country (1) - Yes - Entry level - No Travel Required

　　 Job Description Print Preview

　　Can you bring your IT skills and experience to our IT department? Join our team and enjoy a collaborative culture that empowers you to build a career you can be proud of.

　　What would you do as our 1st Line UK IT Support Analyst

　　As our 1st Line UK IT Support Analyst, you would be responsible for running IT services at optimal levels, with minimal disruption or downtime. You would also be responsible for ensuring calls are resolved in a timely manner in order of prioritisation as well as ensuring users are kept current and up to date with IT technology.

　　You would also:

　　Answer calls, log and categorise incidents with detail and accuracy to an appropriate level. Ensure the process of escalating tickets is followed

　　Liaise with colleagues and external providers, escalating incidents to ensure acceptable fault resolution, whilst keeping user informed of call progress at all times

　　Deploying Windows operating systems with specified in-house software and applications

　　Resolving hardware faults with multiple devices on-site such as PC’s/Laptops/Smartphones

　　Cable Management – under desk cabling, patching and power

　　New Starter set-ups and ordering of IT equipment

　　The skills and experience you need

　　We are looking for someone who has:

　　Knowledge of MS Operating systems Windows 10 - 11

　　Excellent knowledge of the standard applications in use such as MS Office, Adobe

　　Knowledge of Windows Server (advantage)

　　Knowledge of Basic TCP/IP & DNS would be an advantage

　　Excellent communication, time management and organizational skills

　　What we offer

　　We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

　　Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.

　　A competitive salary and incentive schemes.

　　Variety of benefits including Holiday Flex, Cycle 2 Work, attractive company pension,

　　Discount portal, recognition scheme and wellbeing program… to name just a few!

　　We review applications regularly, so don’t wait

　　We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

　　To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Dominika Nalepa, Talent Acquisition Business Partner, at [email protected]

　　Let’s create a safer and more open world - together!

　　To find out more about us, visit www.assaabloy.com

　　We are the ASSA ABLOY Group

　　Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

　　As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

　　As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.