Summary:

　　Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, WhatsApp, and Novi further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click “Apply to Job” online on this web page.

　　Required Skills:

　　Workflow Manager, Workflow Management Responsibilities:

　　Collaborate with operations and data-focused teams to solve operational problems and develop solutions to scale workflows including content review, policy enforcement, fraud/spam research & enforcement, reporting & analytics, tool & infrastructure development, new product testing & support

　　Define and monitor the performance criteria for successful commerce workflows, liaise with required cross-functional partners to ensure that the workflows meet these criteria on an ongoing basis and surface/escalate any issues, opportunities and risks as appropriate

　　Leverage analytics and expertise in end-to-end management of commerce workflows, to ensure that human review resources are utilized in the most impactful way

　　Be the commerce workflow gatekeeper and partner with cross-functional partners and other Commerce Operations teams to facilitate change management, timing and its subsequent impacts on commerce workflows

　　Identify trends to enhance the support and detection processes and improve commerce operations efficiency and effectiveness

　　Collaborate over analysis of data to proactively deliver insights about operational performance, drive improvements, perform root cause analyses on key problem areas, enable others to identify opportunities that drive operational improvements

　　Leverage data informed insights to drive decisions related to operationalization and scaling of new products and policies, including decisions related to optimization of OPEX

　　Program manage projects aiming to operationalize and scale policy enforcement, customer support and new products

　　Provide regular reporting and communicate effectively regarding operational health, progress against goals and top line metrics describing efficiency of commerce workflows

　　Drive operational readiness by contributing to OPEX demand forecasting, validation and prioritization of OPEX asks, with clear communication of trade-offs and ability to build consensus around the path forward

　　Execute governance processes for commerce workflows and protocols, including resolution of escalations and execution of recovery processes

　　25% domestic travel and 5% international travel required

　　Minimum Qualifications:

　　Minimum Qualifications:

　　Master's degree in Information Systems, Engineering, Operations Research, or related field. Requires 12 months of experience in the job offered or related occupation. Position also requires 12 months of experience involving the following:

　　Collaborate with cross functional partners to drive process improvements, facilitate change management, and solve operational problemsLeverage data insights to identify problems, perform root cause analysis, and identify solutionsLead strategic implementation and planning for risk and growthData analysis using SQLInfluencing data, business, and engineering teams through knowledge of business and ecosystem needsIdentifying nuances and patterns within large data setsExecute governance processes and protocols, including resolution of escalations and recovery processesPublic Compensation:

　　$127,400/year to $151,000/year + bonus + equity + benefits

　　Industry: Internet

　　Equal Opportunity:

　　Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

　　Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].