Job Description

　　-Provide Tier 1 Help Desk phone support to user community (phone, email or drive-by)

　　-Follow established processes, using Active Directory to reset user passwords, create/delete user accounts and assign account privileges

　　-Utilize remote access tools such as DameWare, MS Teams, Jabber to resolve issues

　　-Utilize Ticket Web (SolarWinds & Jira) to log tickets

　　-Document and update known fixes for future reference in knowledge base

　　-Perform WebRAO duties to issue PKI certs for secure browsers

　　-iPhone 12/13 and tablet support (set up email access)

　　-Daily checks and performance monitoring to ensure system integrity, documenting and reporting alerts per established processes

　　-Assign, activate, troubleshoot and reset RSA Tokens

　　-Entrust Administrator duties (create, restore and troubleshoot accounts)

　　-Escalate Issues as needed to Desktop Support and/or Tier 3 (Server, Exchange, Network, SharePoint) Teams

　　Skills and Requirements

　　-Bachelors degree and 6+ years of related IT experience

　　-Must have an active Top Secret clearance with ability to obtain an SCI clearance null

　　We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].