Role Profile

　　Training Manager

　　Role Definition

　　Training and development manager should devise plans and approachaligned to organizational training strategy, oversee its implementationand assess its outcomes. Identify training and developmental needsand drive suitable training initiatives that delivers successfulbusiness outcomes. Works across many departments to get employees up tospeed in both their specific vertical, and the overall needs of theAccount. Have backgrounds in business, leadership, humanresources, development and education. Include enhancing employees'skills, performance, productivity and quality of work

　　Roles and Responsibilities

　　Identifying and assessing future and current training needs

　　Drawing an overall or individualized training approach

　　Deploying adifferent variety of training methods for specified needs and outcomes

　　Identify and assess future and current training needs through jobanalysis, career paths, annual performance appraisals and consultationwith line managers

　　Conduct effective induction and orientationsessions

　　Monitor and evaluate training program'seffectiveness, success and ROI periodically and report on them

　　Manage training budget

　　Provide opportunities for ongoingdevelopment

　　Resolve any specific problems and tailor trainingprograms as necessary

　　Maintain a keen understanding of trainingtrends, developments and best practices

　　Certifications and Assessments

　　Domain Process Training Certification, Master Trainer Certification,Role specific Industry certification is desirable

　　Education

　　Graduate

　　Knowledge

　　Must Have

　　'Knowledge of learning and developmentbest practices

　　A proven track record of training programdevelopment and management

　　Excellent leadership skills

　　Excellent written and oral communication skills

　　At least abachelor's degree in education, human resources or a relateddiscipline

　　Professional certification, such as CPTM, is preferred

　　Good to have

　　- Advanced Research Skills

　　-Content Design & Development Skills

　　- Experience in handlingLMS activities

　　Experience

　　Must Have

　　Proven work experience as a trainingmanager

　　Track record in designing and executing successfultraining programs

　　Familiarity with traditional and modern trainingmethods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)

　　Excellent communication andleadership skills

　　Ability to plan, multi-task and manage timeeffectively

　　Strong writing and record keeping ability for reportsand training manuals

　　Ensuring strategic alignment of the trainingdepartment with business goals

　　Evaluating individual andorganizational performance to ensure training is meeting business needsand improving performance

　　Identifying training needs byconsulting with stakeholders and using needs assessments

　　Developing and delivering training solutions that meet business needs

　　Optimizing training processes for efficiency

　　Selecting andmanaging resources, including working with both internal employees andtraining vendors to develop and deliver training

　　Managing thetechnologies and technical personnel required to develop, manage anddeliver training

　　Good to have

　　A Deep Knowledge of the Business

　　Behavioral Skills and Attributes

　　Assertive Communication

　　Conflict Resolution Mindset

　　Self-improvement Mindset

　　Good Stress Management/Resilience

　　Patience

　　Customer Centricity

　　Coaching and Mentoringabilities

　　Geographic Information Systems(Maps)