Responsibilities

　　TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

　　Why Join Us

　　Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

　　Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

　　To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

　　At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

　　Join us.

　　About the team:

　　We are looking for a high-impact professional to lead our Customer Solution Manager team. This role will lead our global team of Customer Solution Mangers to accelerate key account seller integration with TikTok Shop. This leader will work with Account Management, Product and Cross-functional teams to strategize, plan and deliver merchant e-commerce integrations at scale. You will be responsible for building and leading a world-class team of trusted advisors who provide knowledge, advocacy and tactical solutions to enable merchants to connect their catalog, OMS and fulfillment systems. You will build high-quality reusable processes, best practices, training and certification programs to enable the rapid growth of the CSM team, as well as external partners.

　　- Working with Account Management, Product and other XFN teams, create strategies and actionable plans for sellers onboarding and integration. Setting objectives and key results on a quarterly and annual basis. Identify key initiatives and design actionable plans.

　　- Manage a portfolio of seller integration projects. Review project progress regularly. Provide technical and execution oversight to drive speedy and quality project completion.

　　- Create standardized processes, best practices, design guides, implementation guides and other relevant assets to improve the speed and quality of integration projects.

　　- Hire and coach team members globally to build a world-class integration practice.

　　Qualifications

　　- 5+ years of experience leading a system integration practice at a top-tier consulting or SAAS company.

　　- Hands on experience with system integration projects.

　　- E-Commerce and e-Commerce marketplace experience is strongly preferred.

　　- Experience working at a global company. Comfortable navigating complex and evolving organization structures. Experience working in a multi-culture multi-timezone environment.

　　TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

　　TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at [email protected]

　　Job Information

　　[For Pay Transparency] Compensation Description (annually)

　　The base salary range for this position in the selected city is $163020 - $332576 annually.

　　Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

　　Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

　　We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

　　Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

　　We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.