Job Description - Avaya Project Engineer - (SG - 26/27)

　　_

　　Requirements:

　　In-depth knowledge of Avaya telecommunications products such as Communication Manager (CM), Session Manager (SM), System Manager (SMGR), Session Boarder Controller (SBC), AES, Media Gateways and Media Servers and associated components.

　　Experience in designing, implementing, configuring, and supporting Avaya telephony solutions in a corporate environment.

　　Proficiency in troubleshooting complex issues related to call routing, voice quality degradation, telephony features, and integrations with third-party applications/systems.

　　Strong understanding of IP networking principles (TCP/IP), VLANs, QoS for voice traffic optimization within LAN/WAN environments.

　　Familiarity with SIP protocols, H.323 gateways/routers configuration is preferred.

　　Experience in working with telephony technologies like SIP trunk providers, PBX integrations or CTI integrations would be beneficial.

　　Good analytical and problem-solving skills to diagnose issues efficiently and propose appropriate solutions or workarounds.

　　Strong communication skills to collaborate effectively with technical teams as well as non-technical end-users regarding telephony-related matters.

　　Should be forward looking and have good industry trends and forthcoming technologies in the voice arena like Omni channel capabilities, chatbot, speech analytics, virtual assistant, Nice CX Once and Amazon Connect etc.

　　Responsibilities

　　Must play pivotal role in designing, implementation, documentation, project management and handover of the projects to the technology team for business-as-usual support.

　　Plan, design, implement, and maintain the organization's voice infrastructure to meet business needs and ensure optimal performance. Should have fair understanding of Network basics, additional certifications in voice would be beneficiary. Strong operational experience, understanding of systems maintenance, licensing, configurations and disaster recovery, SLA's management, vendor management etc. Set direction and priorities for infrastructure projects, improvements, and other enhancements.

　　Shift

　　Rotational shift and rotational offs (rotational offs will be very minimal as per business requirement) Time: Night shift covering US day time, PH 6AM -3PM, 1-10PM, midnight 10PM-7AM Flexible for diversity candidates, standard hours

　　Job Description - Avaya Project Engineer - (SG - 26/27)

　　_

　　Requirements:

　　In-depth knowledge of Avaya telecommunications products such as Communication Manager (CM), Session Manager (SM), System Manager (SMGR), Session Boarder Controller (SBC), AES, Media Gateways and Media Servers and associated components.

　　Experience in designing, implementing, configuring, and supporting Avaya telephony solutions in a corporate environment.

　　Proficiency in troubleshooting complex issues related to call routing, voice quality degradation, telephony features, and integrations with third-party applications/systems.

　　Strong understanding of IP networking principles (TCP/IP), VLANs, QoS for voice traffic optimization within LAN/WAN environments.

　　Familiarity with SIP protocols, H.323 gateways/routers configuration is preferred.

　　Experience in working with telephony technologies like SIP trunk providers, PBX integrations or CTI integrations would be beneficial.

　　Good analytical and problem-solving skills to diagnose issues efficiently and propose appropriate solutions or workarounds.

　　Strong communication skills to collaborate effectively with technical teams as well as non-technical end-users regarding telephony-related matters.

　　Should be forward looking and have good industry trends and forthcoming technologies in the voice arena like Omni channel capabilities, chatbot, speech analytics, virtual assistant, Nice CX Once and Amazon Connect etc.

　　Responsibilities

　　Must play pivotal role in designing, implementation, documentation, project management and handover of the projects to the technology team for business-as-usual support.

　　Plan, design, implement, and maintain the organization's voice infrastructure to meet business needs and ensure optimal performance. Should have fair understanding of Network basics, additional certifications in voice would be beneficiary. Strong operational experience, understanding of systems maintenance, licensing, configurations and disaster recovery, SLA's management, vendor management etc. Set direction and priorities for infrastructure projects, improvements, and other enhancements.

　　Shift

　　Rotational shift and rotational offs (rotational offs will be very minimal as per business requirement) Time: Night shift covering US day time, PH 6AM -3PM, 1-10PM, midnight 10PM-7AM Flexible for diversity candidates, standard hours

　　Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

　　Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

　　UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.