Job Description

　　As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

　　Location/Division Specific Information

　　Location: Cambridge, MA / Instrument and Enterprise Services Division

　　Hours: Mon-Fri 8:30am-5pm

　　Pay: $24-26/hr, dependent on experience

　　Responsibilities

　　Conduct operations in accordance with terms and conditions of program contract and Statement of WorkSupport overall account strategy to achieve annual operating plan (AOP) goals for revenue, growth, margin expansion, and account retention.Administration of pipette calibration due lists and coordination with area managers and contacts.Adherence to scheduled calibration due dates for all pipette calibrationsProduction of pipette calibration-overdue listTimely follow up with end users (e.g.: WO requests, Calibration failures, coordination of pick-ups/drop-offs, addressing missing pipettes).Management of pipette test points and tolerances (specifications) as specified by user and or manufacturer.Document calibration performance data entry and file/record keeping and review certificates to ensure their accuracy.Serve as a liaison between client and third party pipette calibration service providerPipette performance data analysis and pipette projection reports as needed to ensure robust management of system.Perform additional administrative and/or clerical duties for departmentDevelop and maintain positive and professional working relationships with clients, service vendors and Thermo Fisher staffResponsible for customer satisfaction and loyaltySupport the development of quarterly business reviews and participate in meetings as requiredAssist in data collection and analysis of customer metrics to include but not limited to financials, compliance, growth, and profitabilitySupport action plans and tracking mechanisms to drive continuous improvementResponsible for accurate data input into client Enterprise Asset Management systemSupport problem resolution and escalation at account as neededMonitor all service activities and escalations to include, timeliness, accuracy and quality of the eventAdhere to all Thermo Fisher and customer security and safety proceduresSupport opportunities to identify and leverage other Thermo Fisher products and serviceParticipate in PPI project teams as assigned to improve business performanceOther appropriate duties as assigned by Thermo Fisher management

　　How will you get here?

　　Education:

　　HS Diploma or Equivalent(GED)

　　Experience:

　　1+ Years experience with attention to detail, problem solving and working in a team environment, preferably within a laboratory setting or services, preferred

　　Knowledge, Skills, Abilities

　　Intermediate level user of Microsoft Outlook and Word,; Proficient in Microsoft Excel preferredBe able to lift, push and pull 30-40 pounds consistently; may be required to lift up to 50 poundsMust maintain Thermo Fisher Scientifics' Four-I ValuesMust possess a strong desire to serve the customer and the interpersonal skills to deal with various levels of personnel at the customer site.Must deliver excellent customer service to include maintaining a professional appearance at all times.Detail oriented, technically proficient, organized, problem solver, promotes team environmentMust be able to work independently and proactively to resolve customer issuesMust be capable of building strong, professional client relationshipsMust be team orientedExcellent time management skills required and ability to prioritize work based on business and client needsAbility to make commitments, track and communicate progress and follow through until completion

　　Competitive wages & Excellent benefits package

　　Review our company's Total RewardsMedical, Dental, & Vision benefits-effective Day 1Paid Time Off & Holidays401K Company Match up to 6%(after 1 year)Tuition Reimbursement - eligible after 90 daysEmployee Referral BonusEmployee Discount ProgramRecognition ProgramCharitable Gift MatchingCompany Paid Parental LeaveWe will provide the vital equipment for your role including: computer, monitor, keyboard, mouse, etc.We also provide any Personal Protective Equipment you may need including: lab coats, safety glasses, safety shoes, etc.

　　For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

　　The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not a comprehensive list of all the duties and responsibilities associated with it.

　　Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

　　Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

　　We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.