JOB SUMMARY

　　This position is responsible for leading shaping, and providing strategic solutions to the Corporate Facilities function in support of Charter's overall mission and goals. Responsible for developing, directing and implementing building and property maintenance and operational plans and strategies to support a holistic end-to-end occupancy experience for Charter Communication employees and visitors across a large, highly complex and diverse Corporate managed portfolio. This role serves as a trusted advisor and strategic partner that leads and supports a comprehensive service delivery practice in partnership with other Corporate Services team members. Focuses on the day-to-day integrated facilities management practices as well as operational reliability and effectiveness of property services and building operating systems - inclusive of mechanical, electrical, plumbing, fire/life safety systems and more. Develops an effective leadership team and assist them with developing their direct reports to drive a high performance culture that delivers exceptional outcomes.

　　MAJOR DUTIES AND RESPONSIBILITIES

　　Actively and consistently support all efforts to simplify and enhance the customer experience.

　　Responsible for the development, implementation and oversight of robust facilities operational strategies related to the operation and maintenance of corporate locations with the primary focus on customer experience, relevant function, reliability and cost optimization - within their market and often across multiple marketsResponsible for forecasting, planning, and executing an effective property reinvestment strategy to ensure that properties continue to perform as intended, meet business requirements, are safe and reliable and maintain their valueLead and support the implementation of a best-in-class facilities management practice that delivers an optimized and efficient property operations outcome across their market and often across multiple Corporate managed properties and markets by following established and disciplined real estate performance management principlesResponsible for developing and managing expense and capital budgets in a manner that optimizes expenditures, follows a Total Cost of Occupancy methodology and achieves expected resultsDevelop and implement life safety/emergency preparedness program including coordination with key operational groupsCollaborate with Corporate Physical Security, Portfolio Planning, EH&S, other Corporate Services teams, Technology and other internal Charter business partners in the development and delivery of a comprehensive occupancy experienceCollaborate with Portfolio Planning and other Corporate Services leaders on complex, local and potentially multiple market portfolio optimization efforts as well as delivers comprehensive, efficient and best-in-class real estate occupancy and operational experiences and solutionsDevelop positive relationships with internal leaders and external service providers with focus on delivering targeted results that improve the overall occupancy experience, operating efficiency, and site reliabilityOften collaborate with the Transactions and Portfolio Planning teams to support business objectives across multiple markets

　　Manage, lead, train and develop internal resources in a direct and matrixed reporting relationship. Monitor team performance and productivity and provide frequent and relevant feedback toward improvementIdentify areas of team and group improvement and build, support and implement strategies to optimize the mission of a Facilities Management Center of Excellence platformDevelop, utilize and apply KPIs and performance metrics through benchmarking and best practices locally and often across multiple properties

　　Lead and participate in sourcing strategies and real estate operational best practice development locally and across the entire Charter real estate portfolio

　　Ensure consistency of experience, processes and tools across their managed portfolio and in balance with other Corporate managed portfoliosPerform other duties as assigned

　　REQUIRED QUALIFICATIONS

　　Skills/Abilities and Knowledge

　　Ability to read, write, speak and understand English

　　General understanding of building construction with ability to read and interpret blueprintsAdvanced ability to lead, supervise, influence and motivate others - including those in other organizationsAdvanced office business software application skills and ability to use MS Office suite to support job dutiesAdvanced ability to work, plan, and prioritize independently and effectively with minimal supervisionEnsure work related responsibilities are completed accurately and in a timely mannerExcellent verbal, written, analytical and persuasive skills inclusive of exercising good judgementAdvanced ability to interact effectively with all levels of employees, customers, management and contractorsAbility to work effectively and deliver results in a team oriented, fast paced and high demand environmentAbility to maintain a high level of confidentiality while working with highly sensitive informationProactive approach to problem solving - delivering predictable and relevant resultsAdvanced ability to make decisions and solve problems while working under pressureAdvanced experience transforming team focus, performance and orientationHighly client focused - Hospitality interestShows initiative and seeks continuous improvement to deliver exceptional occupant experiencesExtensive experience in diverse and cross-function corporate real estate disciplinesAdvanced ability to apply real estate strategic planning and portfolio performance management principlesAdvanced financial acumen - proficient budget development, ROI and operational best practice analysisHighly skilled at developing/utilizing KPIs and performance metrics through benchmarking and best practicesAdvocate for the team, partners and our customers - internal and externalStrong business sense and sense of urgency to achieve business results

　　Certifications and/or Licenses

　　Valid driver's license with satisfactory driving record within Company required standards

　　Property management designation such as RPA or CPM or equivalent desired

　　Education

　　Bachelor's degree or, relevant work experience of 12 years or more in cross functional commercial real estate disciplines

　　Related Work Experience Number of Years

　　Commercial real estate facilities, property management or similar experience 12+

　　Large and highly complex real estate portfolio experience - office and multi-use properties 10+

　　Management/Supervisory experience 7+

　　Additional diverse and cross-functional commercial real estate discipline experience expected

　　WORKING CONDITIONS

　　Office Environment

　　30% Travel

　　Potential overnight, multi-night travel to offices in market areas/out-of-town

　　Be available to respond to after hour emergencies

　　GFR801 2023-26420 2023

　　Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

　　A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

　　Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

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