Job Description

　　Our three main job roles are:

　　to ensure maximum possible service availability and performance

　　to deliver world-class customer service

　　to provide support services for Oracle employees and other technical teams

　　These result in a highly diverse range of duties for the Corporate network. Our engineers will be able to centrally administer Oracle's corporate networks and automate responses to common operational problems using the network automation API.

　　Identifying actionable incidents using a monitoring system, strong analytical problem-solving skills to mitigate network events/incidents, and following up on routine root cause analysis (RCA), coordinating with support teams and vendors.

　　Join major events/incidents calls, use technical and analytical skills to resolve network issues that impact Oracle customer/service, coordinate with SMEs, and provide RCA.

　　Fault handling and escalation (identifying and responding to faults on Oracle corporate systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution).

　　Development of knowledge and skills in network and system administration, particularly with regard to Oracle Cloud Infrastructure’s own architecture and platforms.

　　You will leverage automation to execute work and develop scripts for routine tasks.

　　Executing network changes following the defined Oracle change management process.

　　Maintain records of equipment failure and liaise with engineers and suppliers as necessary.

　　Lead efforts to update team documentation (runbooks, operations guides, technical documentation) and mentor new hires during their onboarding.

　　Assists in the implementation of short, medium, and long-term plans to achieve project objectives, and regularly interacts with senior management or network leadership to ensure team objectives are met.

　　Work with a world-class team located across the world - the OCI Corporate Network Operations team who supports the network infrastructure environment with a 24/7 shift model.

　　Responsibilities

　　The engineer should be able to work in the capacity of Incident and problem management to support Oracle's corporate network that consists of wireless, switching and routing, firewalls, load balancers, VPN concentrators and proxy devices.

　　The engineer should be able to identify severity of incident severity from the reported alerts and alarms on the monitoring tool.

　　He/she should also be able to perform problem management tasks and should be able to provide solutions for improvements to the network.

　　Should follow proper change management policies whenever working on implementations or config changes.

　　The engineer should also be able to prioritize between various incident or utage situations.

　　He/she should be able to lead on troubleshooting calls.

　　The ideal candidate should have good probing and documentation skills to maintain track and progress of issues.

　　The engineer should also be able to communicate well with his peers, supervisors and clients.

　　It is also expected that the engineer should be able to propose fine tuning of monitoring tool to be able to make the team proactive.

　　As part of problem management and improvements we expect the engineer to also have a keen understanding of automating repetitive tasks to increase efficiency and reduce errors.

　　About Us

　　As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

　　When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

　　We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

　　Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

　　We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

　　Disclaimer:

　　Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

　　* Which includes being a United States Affirmative Action Employer