Date Posted:

　　2024-01-09

　　Country:

　　Vietnam

　　Location:

　　VNM706: 9F, Viet Tower, 1 Thai Ha, Trung Liet Ward, Dong Da Dist, Ha Noi, 100000, Vietnam.

　　Under the supervision of Service FOD / Branch Manager, the incumbent of the position as Service Supervisor is to:

　　Strictly comply and implement the company's Safety, Health, and Environmental programs in compliance with Otis Elevator Vietnam Guidelines and Vietnam Government regulations.

　　Ensure lift / escalator / dumbwaiter are always in good conditions, prevent breakdown situations.

　　Recommend for replacing spare-parts for repairing and stock forecast.

　　Supports line manager and above manager with ad-hoc assignment.

　　What you will be doing

　　Routine maintenance plan for current portfolio. Revise the schedule promptly if there is any change from the customers. Inform the customer if Otis would like to reschedule the maintenance plan.

　　Conduct the FPA, Near Miss report as required.

　　To keep track number of call backs / repair job / T-job as weekly basic.

　　Organize seminar meeting regularly with service mechanics to discuss about service issues, new type of service equipment, solution for reducing call back and rebel unit.

　　Comply OTIS maintenance procedures and deliver the training to all mechanics for clear understanding and implementation on site.

　　To keep track non-productive, productive and overtime hours of all mechanics accordingly as weekly basis.

　　Co-orporate with SVC FOD Admin to keep the list of all the safety equipment / tools issued to mechanics. Manage all the technical document, drawings (transferred from NE FOD)

　　To corporate with NE FOD to understand thoroughly the lift / escalator operation and any function that need to be pay attention. · Co-ordinate & supervision on repair works carried out by sub-contractors.

　　To attend all the meeting with the customer if require and make excuse and give explanation in case of customer’s complaint on time.

　　Support in repair and call back trouble shooting if required, prepare the report for all major issues concerning call backs / lift break down with photos for explanation.

　　Cooperate with SVC Admin to prepare all the documentation when doing the handover of T job, modernization and repairing work.

　　Recommendation of all parts for replacement / repairs. To support warehouse keeper in maintain the store in proper location and clean.

　　If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

　　Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

　　You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

　　When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

　　We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

　　Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) .

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